Post University

Position Summary:

The Student Accounts Advocate provides frontline support for students, families, and campus partners regarding student billing, payment processing, and account inquiries. This position plays a key role in delivering excellent customer service while ensuring compliance with institutional policies and federal regulations. This is an on-site role in Waterbury, CT, and is not a remote opportunity.

Essential Accountabilities:

• Serve as the primary point of contact for students and families on issues related to tuition, fees, payment plans, and account balances.
• Provide in-person, phone, and email support regarding billing questions and student payment plan management.
• Process payments and post transactions to student accounts accurately and efficiently.
• Assist all active and inactive students with payment plan set up and troubleshoot issues related to account holds or late fees.
• Collaborate with Financial Aid, Registrar, and other departments to resolve account discrepancies.
• Communicate important deadlines and policy updates in a timely manner.
• Maintain confidentiality of student records in accordance with FERPA.
• Assist with reconciliation and end-of-day cash handling procedures.
• Support special projects, campus events, and peak periods (e.g., start of term, graduation clearance).
• Ensure compliance with institutional policies and applicable state/federal regulations.
• Performs other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Required:

• High school diploma or GED.
• Strong interpersonal and excellent oral and written communication skills.
• Self-starter with the ability to multitask.
• Proficiency with Microsoft Office (Word, Excel, Outlook), internet applications, and database software.
• Strong problem-solving skills with attention to detail, organization, and accuracy.
• Customer service experience, preferably in an educational or financial setting.
• Energetic and goal-driven, strong interest in working in a fast-paced environment.

Preferred:

• Associate’s or Bachelor’s degree and one to two years of customer service experience.
• Experience with higher education student information systems (e.g., CRM, CNS).
• Familiarity with FERPA and basic financial regulations related to student accounts.

Working Conditions:

• Must be available to work on Main Campus at full-time status.
• May require extended hours during peak periods (e.g., registration and billing cycles).