Metrobank

Be #InGoodHands with Metrobank!

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Position Title: Collections Associate

Job Summary:

The Collections Associate perform collection activities for overlimit and front end (1-29 days) past due accounts. He/She is also responsible for the achievements of the set targets, meeting the set standards collectively with other team members and compliance with policies and procedures.

Duties and Responsibilities:

• Keep balances within approved credit limit and control delinquency of assigned group of accounts within set standards
  • Conduct telephone calls to follow up payment from overlimit or delinquent cardholders.
  • Obtain additional contact information from other mediums (MBTC & its subsidiaries, directories, etc.)
• Minimize Risk and Credit Losses
  • Detect and block possible fraud at an early stage to prevent further usage and report the case to the immediate supervisor.
  • Block overlimit or delinquent accounts to prevent further exposure.
• Address various customer issues
  • Receive requests for change of billing addresses and other contact information from cardholders and forard to Collections Back Office for maintenance
  • Refer complaints on uposted/misposted payments, mispoted transactions, non/late receipt of statements of account, unsuccessful debit arangements, reversal of fees and charges, disputed transactions to responsible unit/department for appropriate action.
  • Evaluate and recommend approval/disapproval of requests for waiver of charges
• Perform other function that may be assigned from time to time

Qualifications:

• Bachelor’s Degree Holder
• Experience in bank or credit card collections is an advantage
• Good oral & written and communication skills.
• Proficient in the following Microsoft applications: Word, Excel and PowerPoint.
• Must be detail-oriented with superior follow through capabilities.
• Strong inter-personal skills as the job holder will be dealing with various internal and external customers.
• Willing to work overtime on weekdays, weekends, and/or holidays. (if necessary)

Other Details:

Rank: Rank and File

Unit: Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division

Location: Pasay City