Netflix

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Netflix Consumer Insights team is looking for a Senior Research Program Manager to partner with Researchers across many areas of the business (Social, Films, Series, Product, and Games, to name a few!) and to work with external & internal partners to execute global quantitative surveys. This role sits within the Core group on the Consumer Insights team and is a centralized group with diverse functional expertise that works across many business domains and regions.

The mission of the Research Program Manager is to facilitate technically excellent quantitative research with multiple researchers and global vendors simultaneously, identify and drive opportunities to innovate, and build efficiency, which ultimately empowers Consumer Insights to deliver extraordinary insights for the company. The Research Program Manager’s superpower should be to ideate, develop, and scale large-scale global trackers. Success in this role will require a deep understanding of global audiences, sampling strategies, and quantitative research best practices.

About you:

You're cool under pressure and comfortable with change. You thrive on variety in your day-to-day and enjoy working with different types of people. A natural organizer, you pay attention to the details that others often overlook.

You’re a pragmatic and flexible problem solver and have a gift for identifying areas of improvement. You proactively seek out areas that you can improve either in efficiency, quality, or ease. Your ability to see things clearly as they ar,e but also aspirationally as they could b,e and are just the person to put a plan into place to get there - be it by doing it yourself or finding the right people to partner with to get it done.

You aren’t afraid to ask questions to improve your understanding and ability to take action. You remain curious and open to new ways of thinking or tackling a challenging problem.

Ultimately, you keep the team on track and are always two steps ahead because you are biased toward action. You are the person others turn to to get things done.

Responsibilities include:

• Partner with Researchers, Data Scientists, Analytics Engineers, and other Research Operations peers to provide strategic leadership, careful planning, and first-class operational execution of global recurring surveys/trackers.
• With each project, you seek to understand the research goals and flag potential constraints such as country-specific sampling considerations, contact limitations, timeline challenges, and other feasibility concerns to source the best possible research participants for each unique study.
• Create technically excellent sampling recommendations and apply the most efficient programming workflow for each project. This will include coordinating with data analytics and management teams, localization, and legal teams.
• Partner closely with CI Research Managers to develop topic guides, stimulus materials, and sampling best practices memos that help align the global CI team on topics such as sampling, survey design, and data collection.
• Gather, make sense of, and communicate research goals and context from internal, local, and regional teams with partners such as data management and third-party partners to appropriately measure the success of trackers.
• Proactively work to establish standards to conduct high-quality research and ensure sample quality.
• Source, evaluate and research new vendors and local sample providers when needed for global fieldwork.
• Sync with our business partners in Legal, Information Security, and Finance Procurement to onboard and pay vendors and keep to project and team budgets.

You bring:

• 4+ years working in a product or market research department, field company, or agency, including significant experience in global quantitative research operations and support.
• A strong level of experience in online quantitative research methods (trackers, ad hoc research, 3rd party vendor, and sample management).
• Experience working with behavioral data and primary research is strongly preferred.
• Experience in games, content, ads, and pricing research, or relevant industry experience in the research operations function.
• Deep knowledge in 3rd party sampling.
• Experience working with data science teams and recruiting methods that require the use of internal behavioral data.
• Experience in setting up, executing, and managing global trackers.
• Experience in project management and in managing/negotiating with vendors.
• Excellent oral and written communication skills.
• Strong ability to work with cross-functional teams (data scientists, analytics engineers, programmers, and researchers).
• Ability to make sound, independent decisions while knowing when to call out issues.
• Ability to multitask in a dynamic environment.
• Strong proficiency with spreadsheets & Google Suite.
• Flexibility to accommodate time zones or other team members and partners globally, as needed.
• Knowledge in SQL, SPSS and/or R is preferred.

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $130,000 - $470,000.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here.

Netflix has a unique culture and environment. Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.