Synopsys

Descriptions & Requirements

Job Description and Requirements

Alternate Job Titles:

• Field Application Engineer
• Technical Support Engineer
• Customer Support Engineer

We Are:

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.

You Are:

You are a dedicated and passionate Application Engineer with a keen interest in technology and innovation. You thrive in dynamic environments and excel at problem-solving. Your technical acumen, paired with excellent communication skills, enables you to provide top-notch support to customers and internal teams alike. You are proactive, detail-oriented, and have a strong understanding of semiconductor and software technologies. Your ability to diagnose and resolve complex issues quickly and efficiently is one of your key strengths. You are collaborative, yet capable of working independently, and always eager to learn and adapt to new challenges.

What You’ll Be Doing:

• Providing technical support to field engineers, technicians, and product support personnel.
• Diagnosing, troubleshooting, and debugging complex electro/mechanical equipment, computer systems, and software.
• Collaborating with customers to understand their technical requirements and provide tailored solutions.
• Conducting training sessions and workshops for customers and internal teams.
• Developing and maintaining technical documentation and support materials.
• Working closely with the development team to identify and resolve product issues.

The Impact You Will Have:

• Enhancing customer satisfaction by providing timely and effective technical support.
• Contributing to the development and improvement of Synopsys products.
• Helping customers optimize their use of Synopsys technologies.
• Reducing downtime and improving the efficiency of customer operations.
• Strengthening the relationship between Synopsys and its customers.
• Driving continuous improvement in support processes and practices.

What You’ll Need:

• Bachelor’s degree in Electrical Engineering, Computer Science, or a related field.
• Strong understanding of semiconductor and software technologies.
• Experience with troubleshooting and debugging complex systems.
• Proficiency in programming languages such as C/C++, Python, or similar.
• Excellent problem-solving and analytical skills.

Who You Are:

• Excellent communicator with strong interpersonal skills.
• Detail-oriented and highly organized.
• Proactive and self-motivated.
• Adaptable and able to thrive in a fast-paced environment.
• Collaborative team player with a positive attitude.

The Team You’ll Be A Part Of:

You will be part of the Technical Support Engineering team, a dynamic group focused on providing exceptional support and solutions to Synopsys customers. The team works closely with field engineers, product development, and customers to ensure the successful deployment and utilization of Synopsys technologies. Our core purpose is to empower our customers through expert guidance and innovative problem-solving.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.