LeanData

LeanData helps the world’s fastest-growing companies automate, simplify, and accelerate revenue.

We are looking for a sharp, reliable, and systems-minded Support Engineer to become the front line of defense for our technical operations. You'll be the first to spot issues, triage problems, and unblock internal teams — all while improving the systems and documentation that make our team scale. The ideal candidate has a passion for digging into logs, automating away manual steps, and collaborating across engineering and customer-facing teams to ensure platform stability and customer success.

Role:

This role is based at our Santa Clara, CA office. A support engineer is required to be in office Mondays and Wednesdays each week. Lunch will be provided on those days.

What you’ll be doing:

• On-call triage: Be our first line of defense — monitor issues, investigate logs, reproduce bugs, and unblock customer-facing teams quickly and efficiently
• Documentation & Process Design: Build the runbooks, alerts, and internal knowledge base that scale this role from “first hire” to “first team”
• Monitoring & Alerts: Make sure New Relic, Slack, and related tooling are firing on all cylinders. You’ll become the expert in our observability stack.
• Cross-functional glue: Work closely with Customer Teams , QA, and Engineering to maintain the health of our system and the happiness of our users

Requirements:

• 0–2 years of experience in technical support or support engineering
• Comfortable navigating Linux environments and using command-line tools
• Confident working with log streams, stack traces, and debugging
• Experience querying SQL databases and using REST APIs
• Strong written and verbal communication skills
• Comfortable reading and navigating unfamiliar codebases
• Collaborative mindset with experience working in cross-functional teams.
• Proficiency in Node.js, JavaScript, Angular, and Bash
• Bachelors degree in Computer Science or relevant experience

Bonus points if you have:

• Experience with New Relic, IncidentIO, or similar observability/incident tooling
• Familiarity with Git and typical CI/CD workflows
• Familiarity with Salesforce / Apex
• Experience with incident response frameworks and writing postmortems

Why work at LeanData:

• LeanData covers employee insurance premiums up to 90%
• Stock options in LeanData for all full-time employees
• Flexible PTO
• 401K plan