Department
ALUMNI RELATIONS (UA-ALUM-IUBLA)
Department Information
The Indiana University Alumni Association's mission is to activate and support the global alumni network of more than 790,000 IU graduates - encouraging alumni to grow a lifelong connection with Indiana University, and inspiring their ongoing generosity toward each other and the university.
As we pursue our mission, a core set of values guides our approach:
Collaboration: We work together to achieve common goals.
Commitment: We serve each other, our alumni and the university with professionalism and integrity.
Pride: We share and celebrate the best of the past, present, and future of IU.
The IUAA activates IU's powerful global network through live and virtual events, volunteer opportunities, scholarship programs, compelling IU content, and seriously fun traditions. Additionally, the association develops and supports volunteer leadership, serves as a voice for alumni as the university evolves, and provides lifelong learning opportunities.
Job Summary
Department-Specific Responsibilities
- Provides administrative support to staff within the Alumni Programs team.
- Manages registration process and serves as point of contact to participants and guests of key IUAA events.
- Greets visitors, speaks to clientele over the phone, opens and distributes mail, and responds to all general email inquiries for various areas within the Alumni Programs department.
- Enters and maintains records such as event registration, travel reservations and processes payments, refunds and cancellations.
- Working with IUAA events and marketing teams, provides critical support for numerous logistical and communications tasks.
- Compiles and distributes various reports and manages agendas and meeting notes for programs team.
General Responsibilities
- Provides exceptional customer service by greeting and assisting customers, and responding to customer inquiries and complaints regarding the organization's products or services.
- Resolves questions and problems from students, employees, and other stakeholders accurately by explaining and interpreting policies and programs with limited research and guidance; provides answers to questions and resolutions to problems.
- Makes periodic calls to existing customers to determine satisfaction with the organization, products, and services.
- Builds and maintains business relationships with a variety of customers, including current and prospective students, parents, employees and dependents, departmental representatives, and other stakeholders, to promote customer loyalty and provide information about university programs and services.
- Ensures delivery of exceptional customer service through fast and accurate processing of orders, communication, and coordinating with other departments to solve inquiries.
- Provides guidance and assists other customer service colleagues on questions and issues.
- Maintains high standards of confidentiality of all records and documents.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
- High school diploma or equivalent (such as HSED or GED)
WORK EXPERIENCE
Required
- 4 years of relevant experience
SKILLS
Required
- Proficient communication skills
- Maintains a high degree of professionalism
- Demonstrates time management and priority setting skills
- Demonstrates a high commitment to quality
- Possesses flexibility to work in a fast paced, dynamic environment
- Highly thorough and dependable
- Possesses a high degree of initiative
- Demonstrates customer service skills
- Ability to build strong customer relationships
- Friendly and service-oriented
- Strong verbal communication and listening skills
- Demonstrates problem solving skills
- Effective interpersonal skills
- Effective conflict management skills
- Demonstrates time management and priority setting skills
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
This role requires occasional evening and week-end hours to work at IU Alumni Association events.
Work Location
Virgil T. DeVault Alumni Center
1000 East 17th Street
Bloomington, Indiana 47408-1521
Advertised Salary
$39,520 - $42,328 annually
($19.00 - $20.35 per hour)
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
- Comprehensive medical and dental insurance
- Health savings account with generous IU contributions
- Healthcare and dependent care flexible spending accounts
- Basic group life insurance paid by IU
- Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
- Base retirement plan with generous IU contributions, subject to vesting
- Voluntary supplemental retirement plan options
- Tuition subsidy for employees and family members taking IU courses
- 10 paid holidays plus a paid winter break each year
- Generous paid time off plans
- Paid leave for new parents and IU-sponsored volunteer events
- Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification
Career Level: Mastery
FLSA: Nonexempt
Job Function: General Administration
Job Family: Customer Service
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
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Telephone: 812-856-1234
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