HonorHealth

Overview

Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact.

HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more.

Join us. Let’s go beyond expectations and transform healthcare together.

HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses nine acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With more than 16,000 team members, 4,000+ affiliated providers and over 1,100 volunteers, HonorHealth seamlessly blends collaborative care and approachable expertise to improve health and well-being. People often say care feels different here -- because it does. Learn more at HonorHealth.com.

Responsibilities

Job Summary

Responsible for part of the following: billing and collecting, research, payment posting, charge entry, and a host of other duties to assure timely reimbursement to the medical provider. Demonstrates independent problem-solving skills of account error necessary to bring the account balance to zero within established time frames.

• Responsible for research and secure payment for insurance accounts:
• Follow up required daily accounts based on work queue assignment to reduce the A/R,
• Contact insurance companies to follow up on denials and correspondence.
• Review Charge review work queues as assigned.
• Responsible for research and secure payment for patient balances:
• Follow up required daily accounts based on account work queue assignment to reduce the cash pays A/R.
• Answer incoming patient calls.
• Process credit card payments and post within the patient billing system.
• Work return mail to update accounts to ensure accuracy.
• Performs routine data entry and/or review of claim edit work queues:
• Input charges for physician billing
• Maintains current knowledge of regulatory billing requirements for the specified payers and various specialty specific limitation or payer expectations.
• Review Charge review work queues as assigned.
• Handles all payments and correspondence received in the central business office.
• Creates payment batches and scans all correspondence into patient billing system,
• Posts payments and denials into patient billing system.
• Follows departmental functions:
• Prioritize work to minimize interruptions and increase efficiency in collections process,
• Participate in daily DMS huddle, and all department meetings,
• Provide five-star customer service, to include patients, coworkers, vendors and management,
• Establish and maintain and efficient filing system,
• Maintain clean and organized work area,
• Communicates and engages effectively with others,
• Communicates and participates in training classes as needed to keep current with daily operations.
• Work in a team environment and participate in constructive feedback.
• Ability to handle numerous tasks simultaneously and with flexibility.

Qualifications

Education

High School Diploma or GED Required

Experience

1 year Healthcare related medical billing and collection experience in a medical practice or healthcare organization. Required