DHL

Main Accountabilities:

• Customer
• Identify and develop potential, sustainable customer relationships
• Devlelop and maintain strong existing IP customer relations and loyalty
• Respond to customer RFI, RFQ and Tenders
• Respond to IP customer needs/enquiries/complaints
• Lead and monitor the execution and implementation of big projects
• Understand and implement solutions to meet customer requirements
• Head of Commercial
• Work with commercial head to achieve the revenue and GP objectives.
• Provide IP customers data to Head of Commercial to facilitate business performance review & evaluation
• Support to devise, fine tune and implement overall strategy and directives
• Other Functions
• Coordinate with different departments to deliver quality service to IP customers
• Maintain good communication and working relationship with others functions

People Management

• Develop a high performance service culture within the functional station
• Develop KPIs with team members and monitor individual performance

Requirements for the Job：

• Divisional Experience
• Good knowledge about DHL business and org chart
• Good knowledge on international trade/forwarding
• Good knowledge on multi-model transportation
• Functional Experience
• Proven track records of clients resources and market connections
• Good understanding of project / chartering sales knowledge
• Good knowledge on cargo
• Good knowledge on handling emergency cases
• Good relationship-maintenance/ building skills
• 7 to 10 years of relevant working experience with at least 5 years in management role, preferably in shipping or freight forwarding

Language Requirements：English-Full fluency in written and spoken

工作地点：上海市黄浦区中山南路318号东方国际金融广场16F-20F