Four Seasons

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Your own private paradise on a lush coral island. On Desroches Island, there is nothing to distract you from tranquillity, save for the sound of birds singing and an ocean breeze that invites you to come a little closer. We’re the only resort on this captivating coral island in the middle of the Indian Ocean, where the beaches belong to no one and everyone at the same time. Our rustic villas and suites are intimate retreats and will make you feel like a castaway who has struck gold.

Business Development and Prospecting:

• Identify and target customers that will generate business on behalf of hotel but not conflict with WSO efforts.
• Negotiate, draft, generate and confirm/sign contracts that ensure hotel budget and revenue targets are achieved.
• Adjust pricing and recommend concessions as needed to secure business in support of hotel budget targets.
• Utilize Various Prospecting Resources to solicit and secure business on behalf of hotel.
• Use company wide programs, sales developments, prospecting projects, WSO customer events and reporting for business development.
• Follow up on all business inquiries and leads and qualify business to generate room nights and rooms revenue to impact RevPar performance.
• Create and execute account plans for assigned market territory to ensure maximum revenue and budgeted targets are achieved.
• Achieve monthly, quarterly and annual revenue and direct sales goals including outside sales calls, prospecting calls, site inspections, and entertainment as outlined.
• Uncover potential P2P leads on behalf of sister properties and the company.

Prioritizing & Time Management:

• Treat active selling, solicitation and business development as #1 job priority.
• Protect the Golden-Selling Hours. Allocate time and resources as appropriate for account potential.
• Schedule activities effectively and meet deadlines.
• Handle sales calls and trips in a cost and time-efficient manner and within compliance of established budgets.
• Plan activities in advance. Ability to coordinate special events, promotions and other required management duties as assigned.

Community Connectivity:

• Participate in local meetings organizations as needed for job.
• Identify, select and participate in local organization that will garner positive exposure for hotel, increase network of potential clients, and generate new business opportunities. Ideally, manager would have opportunity to serve on a committee or board to demonstrate leadership within the community.

Product Knowledge and Training:

• Maintain thorough and complete product knowledge of FS hotel property and in-depth understanding of comp set’s Features/Advantages/Benefits.
• Perform customer site inspections to uncover needs and present solutions that will maximize booking opportunity and create strong customer relationships.
• Create VIP & TO resumes identifying and communicating traveller’s needs and acting as liaison to ensure all operational and marketing aspects of their stay are met.
• Understand and utilize the sales tools the company provides and to follow and support all sales and marketing MOS. Ability to sell all hotel products and services.