Position Summary
Takes part in service-related projects and monitor the service partner’s performance in the related projects
Increases the value of Samsung brand
Increases and maintains satisfaction of Samsung’s customers
Supports the pre-sales and after-sales operations
Optimizes service-related costs, maintains and increases the quality of service and customer service
Supports the daily work of Samsung service partners and customer service
Takes part in supporting the Smart School Project if needed
Role and Responsibilities
Main responsibilities
- Continuous technical support and training of service partners and contact center, organize trainings and create training materials
- Visit the service partners and contact center regularly, check and ensure their process continuously, support their activity with all necessary data and information
- Support all value-added products related projects and its technical issues
- Supervise Samsung’s service sample stock level and quality
- Provide technical support for related sales departments
- Get to know, test new products and solutions, attend trainings held by EHQ/HQ
- Participate in fulfilling the customers’ requests and in increasing the customer satisfaction
- Feedback technical problems coming from service partners and contact center to EHQ & HQ, keep contact and benchmark with technical support specialists in other subsidiaries
- All other activities and task which are delegated to employee by line manager or the HOD
Skills and Qualifications
Requirements
- 1-2 years' experience in related field (technical field, service etc.)
- OR BA/BSC degree in electrical engineering
- Fluent communication skills in Hungarian and English is a must
- Advanced skills in Excel, Word and Power Point
- Ability to handle own projects
- Multi-tasking ability
- Structured and organized way of working
Life at Samsung
- Modern office facilities with weekly ‘’breakfast day’’ and various office events
- Hybrid working model 3:2 (home office up to 2 days per week)
- Flexible working hours
- Private health- and life insurance
- Cafeteria system
- Smartphone and mobile costs covered
- Employee discount programs
- eLearning platform
- Local and regional training opportunities
- Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: https://account.samsung.com/membership/policy/privacy. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here: https://europe-samsung.com/ghrp/PrivacyNoticeforEU.html
Read Full Description