Employment Type:

Part time

Shift:

Day Shift

Description:

Position Purpose:

Business Services Representative – Thoracic Surgery (Per Diem) provides flexible front office support in a specialized surgical practice, ensuring patients receive timely, professional, and compassionate service. Responsibilities include appointment scheduling, insurance verification, referral coordination, copay collection, and patient check-in/check-out. Also assists providers and staff with chart preparation, phone management, and accurate documentation. Ideal for someone with strong communication skills, attention to detail, and the ability to jump in and support the team as needed in a fast-paced environment.

What you will do:

• Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
• Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
• Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
• Schedules patient appointments based on department protocols in order to maximize provider productivity.

Position Highlights and Benefits:

• Day Shift – Per Diem
• Patient-centric environment
• Career growth and advancement potential
• Diverse and inclusive culture

Minimum Qualifications:

• High school diploma or equivalent
• Experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred.

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.