About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. About the Team Our team plays a crucial role in ensuring the company’s success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you’ll be part of a team that’s developing new solutions to new challenges. It’s working fast, at scale, and we’re making a difference. We are looking for talents to join us on this exciting journey! Responsibilities Define and implement quarterly goals for Global Key Account (GKA) merchants, establishing a Governance and Experience- (GNE-) related data monitoring system, i.e. late delivery rate, order fulfillment rate, and negative order review rate. Monitor data metrics at the merchant level, accurately identify root causes of issues, and provide corresponding solutions. Collaborate closely with the platform GNE team to enhance GKA merchant governance performance and consumer experience. Review and assess merchant operational feedback, establish internal standardized processes to improve go-to-market and understanding of GNE-related rules for GKA. Collaborate with the platform governance team to optimize strategies, rules, and product feature development for GKA merchants. Drive cross-team collaboration, coordinating with business, strategy, product, and governance teams to ensure smooth teamwork.
Qualifications Must have a Master’s degree in Computer Science, Engineering (any), Business Administration, Management, Economics, Finance, Marketing, or a related field, and 2 years of related work experience; OR, must have a Bachelor’s degree in Computer Science, Engineering (any), Business Administration, Management, Economics, Finance, Marketing, or a related field, and 5 years of post-bachelor's, progressive related work experience. Of the required experience, must have 2 years of experience in each of the following: Conducting opportunity analysis and research on cross-border e-commerce strategic partnerships and developing customized business strategies; Collecting and analyzing data related to content, sales, and method of marketing and distribution of brands or sellers on e-commerce platforms; Designing and conducting user testing, surveys, and interviews and analyzing quantitative and qualitative data to generate actionable insight to influence product roadmaps; Using SQL, Python, or R to perform analysis of large datasets to define key metrics and using Tableau to generate data visualizations; and Managing projects involving cross-functional stakeholders to formulate workplans, drive alignment, coordinate collaboration, and deliver strategic business outcomes. Travel Requirement: International travel required up to 20%. Type: Full time, 40 hours/week Location: Bellevue, WA Salary Range: $183581 - $191330 per year To Apply, click the apply button below. Contact lpresumes@tiktok.com if you have difficulty submitting resume through the website. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at lpresumes@TikTok.com. #LI-DNI #IND-DNI
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