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The Position

Are you looking for a field service role in which the work you do really matters?

Does a rewarding career with a progressive, high-tech business, excite you?

Location: Kildare/Leinster

Does a rewarding career with a progressive, high-tech business, excite you? Join Roche Diagnostics, the world’s leading health supplier in Diagnostics equipment. We are passionate about transforming patients’ lives and at Roche, we focus on developing innovative medicines and diagnostic tests that help patients live longer, better lives.

We invite applications from Field Service Engineers with experience of fault diagnosis and repair of electro-mechanical/fluidic/electronics systems, or from someone with the right skills and attitude wanting to move into a field service position. Ideally you will have started your career troubleshooting at component level and have progressively built up your expertise to systems level in any of these industries (biomedical engineering, industrial engineering, automation, aerospace but to name a few).

Purpose:

We are currently seeking a highly skilled and experienced Field Service Engineer with experience in Electro Mechanical Engineering to provide first class dedicated technical support to our customers in Republic of Ireland.

For this position, you will need to be based in the Kildare/Leinster area. With this intent in mind, applicants will only be considered if they are either currently residing within this geographical area – or willing to relocate.

You will be expected to work closely with the wider field based Technical Services team and all other areas of Roche to provide best-in-class service for our customers.

This exciting position sits within the Technical Services group with a mission to provide technical support for varied electrical/mechanical medical equipment. With exciting plans for future equipment launches in the pipeline and strong R&D investment in the product portfolio, you will be coming in to the Technical support team at an opportune time to support significant growth within key business accounts across the island of Ireland.

• As the first responder for technical and IT related issues your role will involve hardware routine proactive/reactive work, technical training, upskilling of customers and ensuring all administration and regulatory documentation is maintained.
• You will be accountable for the successful delivery/uptime and overall customer experience.
• You will be expected to build your system understanding around the entire customer solution to include information solutions and applications of the Roche products.
• Key activities will include troubleshooting and ownership of faults, preventative maintenance, fault related data analysis and generation of reports to improve efficiency across Roche’s product portfolio.

Who you are

You are an ambitious and motivated, qualified Engineer - with good previous service experience of working with high-value capital equipment. Ideally Degree-educated, or Diploma level in Electrical/Mechanical Engineering or equivalent demonstrable experience, you will possess a thorough and up-to-date understanding of the IVD industry and have solid experience in implementing best-in-class support.

• With the ability to provide effective support for pathology laboratory solutions, you will be motivated by exceeding customer expectations and instilling knowledge.
• Self-motivated with a positive mindset, you will excel in the art of troubleshooting and taking ownership and pride in your work. As an implementer of change, you will have a questioning approach to issues, the ability to drive innovations and train, coach, mentor and develop others.
• Excellent problem-solving skills and ability to work well under pressure.
• Strong interpersonal skills and ability to build productive customer relationships within a complex matrix environment.
• Strong analytical skills and ability to communicate effectively at all levels
• Fluent in English.

Investing in you

Roche is a company that not only invests in its business – over £6.5 billion in R&D worldwide, including £460 million in the UK alone last year – but equally importantly in its people.

What this means for you is, not only a competitive salary and benefits package, but also a recognised product training programme and continuous support to build on your knowledge, skills and potential, helping you prepare for the exciting opportunities for further career development. All of which has gained Roche 2017 Top Employer status in the UK and Europe.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.