About The Job
Job responsibilities
Key Objectives
Roles & Responsibilities
Proactively ideate, plan and execute high-impact client experience events and in-store animations to amplify the LVMS vision and brand desirability
Establish and maintain strong, personalized relationships with VICs, consistently delivering exceptional and memorable client experiences
Develop and implement innovative sales and experience strategies to exceed revenue and client development targets
Collaborate closely with Client team, Events, and other cross-functional teams as well as external partners to design elevated, immersive brand experiences
Represent Louis Vuitton at high-profile events and build a strong network within the luxury ecosystem to increase brand presence
Lead initiatives to enhance client satisfaction, loyalty, and lifetime value through elevated service excellence and experience innovation
Ensure consistent application of the Maison’s standards across all activations and touchpoints, maintaining quality control and brand equity
Stay informed of market trends and competitor activities; identify new business opportunities and propose strategic actions for continuous improvement
Drive client segmentation, profiling and targeted actions to recruit new high-potential clients and deepen relationships with existing ones
Manage budgets, monitor ROI and profitability of all actions in collaboration with event team
Act as a passionate brand ambassador at all times across internal and external interactions
Proactively promote the Louis Vuitton image, values, services, and products through client meetings, public-facing events, and in-store interactions
Champion client loyalty by engaging directly with clients and ensuring they feel uniquely connected to the Maison
Additional information
Requirements
Experience: 10-12 years in luxury retail or hospitality, with a strong background in private client relations and high-touch experience planning
Education: Bachelor’s degree
Language: Business level of English
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Skillsets And Personality
Deep understanding of the luxury market and excellence in client experience standards
Strong leadership to inspire and guide internal teams and clienteling initiatives
Ability to influence and collaborate effectively with diverse stakeholders across multiple functions
Proven expertise in Client Development, CRM and Clienteling within a prestigious luxury environment
Open-minded, proactive, and solutions-oriented with a creative mindset
Energetic and dynamic, with a collaborative team spirit
Entrepreneurial and agile in facing challenges and seizing new opportunities
Strong curiosity for innovation and a constant drive to push the boundaries of luxury client experience
Reference LVM27948
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