Xerox Corporation

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

OVERVIEW:

Subject Matter Expert – Past-experience and time on current project. Software Quality Engineer is a Subject Matter Expert for their programs and is a technical resource to test teams, training, and support teams.

JOB DESCRIPTION:

SKILL/KNOWLEDGE:

• Requires strong technical capability and interpersonal skills with ability to adapt to the audience: developers, technical team, business team, field support, and customers.
• Ability to grasp technical concepts at both a high and detailed level. To conceptualize issues or approach when processing new information or troubleshooting
• Ability to lead and coordinate complex topics and deliverables across many functional areas.
• Ability to multitask and shift focus across multiple projects with changing deadlines and priorities.
• Working knowledge of configuration for mobile devices (iOS, Android), networks, cloud environments, web servers, protocol (SNMP, HTTPS), latest Windows OS’s, API’s, integration with backend systems

JOB DUTIES:

• Technical Resource:
• Comprehend and communicate solution workflows and interactions with integrated systems (including 3rd party software)
• Comprehend roadmap and trends of project by working closely with architects, development, and business/programs teams.
• Maintain a system focus with awareness to the customer requirements and environment
• Validation / QA:
• Translate Solution Goals and Specifications into System Validation Requirements. Develop end-to-end solution workflows test cases based on software and solution goals. Contribute to failure mode analysis activities.
• Support Test Lead and Test Teams as SME to enable better technical understanding.
• Final approval and handoff of software and documentation to delivery team.
• Software Support:
• Support early customer engagement activities such as deliver demos, validation, and delivery of pre-launch software; develop installation instructions, configuration, and troubleshooting.
• Triaging and working problems through to resolution; identifying a problem’s impact and all possible workarounds.
• Provide Customer Support by developing and delivering support team training. Monitor and respond to online customer support forums and be a resource for escalations.
• Documentation:
• Work with documentation Team to design and author customer documentation. Customer-facing documentation may include Install, Configuration, or Troubleshooting Guide; Customer Expectation Document and Software/Network Security Document.
• Produce professional-service guides such as site-prep configuration document or advanced analyst guide.
• Project Coordination or key solution deliverables to program team or TPM.
• Input to schedules, strategies and plans for Test, Support, Documentation, Training, Deployment, Demo and Training.

SUPERVISION/FREEDOM TO ACT:

• Position requires self-directed individuals who take initiative with minimal level of direction.
• Individual who is confident with their knowledge and comfortable to make decisions and take risks as appropriate per the direction and pace of the project

EXPERIENCE & EDUCATION:

• Bachelor’s degree in computer science or related field
• 5-10-year software test experience with multi-tenant global web-based applications
• 5-year experience with a test automation framework
• Microsoft Azure experience is a plus
• Teamwork Experience
• Excellent Verbal Communication skills
• Preferably Agile Software Development Process experience
• Software Debug and Troubleshooting
• Experience working with Microsoft change tracking tools like DevOps strongly desired
• Leadership experience desired

Xerox encourages all US based contracts and candidates submitted to Fieldglass to get vaccinated and receive their booster when they are eligible if working at ta Xerox site or Client site. Some Xerox customers, including Federal agencies, will continue to require contractors entering their premises to be fully vaccinated and provide proof of vaccination. We will comply with these requirements as/if outlined below.

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