ASAPP develops AI-powered solutions that improve the effectiveness and scalability of enterprise-level customer service operations. Our team is dedicated to tackling the most challenging issues in contact centers—such as high interaction volumes and complex customer queries—using AI technology. We design intelligent systems that can autonomously handle interactions, and when necessary, seamlessly escalate to human agents. Suppose you are excited about working in a fast-paced environment where you’ll be helping large organizations achieve measurable results. In that case, you’ll find an opportunity to make a meaningful impact at ASAPP. Join us in building solutions that create value for businesses and their customers by streamlining operations and improving first-contact resolution, all while maintaining cost-effectiveness and security.
Site Reliability Engineers (SREs) are responsible for the overall performance and reliability of ASAPP's infrastructure and products. SREs design and implement the tools that automate building reliable and performant systems. We emphasize building tools over manual processes. We implement, not administer. We’re obsessed with automation, not repetition. Our job is to focus on building reliable infrastructure and tools for our product teams so that they can solve customer problems and deliver new features, not reinvent platforms.
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at jobs@asapp.com to obtain assistance.
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