City of New York

Job Description

APPLICANTS MUST BE PERMANENT IN THE ADMINISTATIVE COMMUNITY RELATIONS SPECIALIST CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.

The Office of Supportive/Affordable Housing and Services (OSAHS) helps former homeless clients succeed in permanent housing, by providing access to permanent housing with support services. OSAHS works closely with other divisions of HRA and with other governmental and non-governmental service providers to create new programs and to integrate and refine existing services so that clients experiencing homelessness can move into safe, affordable housing that best supports their stability and integration in the community. Program areas under OSAHS’ purview include the design and implementation of the Mayor’s 15,000-unit supportive housing commitment, affordable housing for former homeless households, providing support services for former homeless seniors and developing innovative housing models to house in need individuals and families.

OSAHS supports and coordinates the development of affordable and supportive housing, provides referrals to and services in supportive, senior affordable housing and other related affordable and supportive housing initiatives.

Under general direction of the Executive Director of Supportive Housing Re-rentals in the Office of Supportive/Affordable Housing with wide latitude for the exercise of independent judgment, initiative and decision making the Project Manager is responsible for overseeing and completing special projects to support the placement of homeless people into supportive housing. They will also contribute to program planning.

Duties and Responsibilities

• Works with the Executive Director of Supportive Housing Re-rentals and the Assistant Deputy Commissioner on special projects as assigned. Projects will focus on the identification of referral and placement program gaps and/or other supportive housing issues to bolster placement outcomes and reduce the time that people remain homeless. Projects require regular meetings with community housing providers and government partners to identify gaps in the referral and placement process, promote solutions and monitor project outcomes.
• Assist the Executive Director of Supportive Housing Re-rentals in conducting data analysis to identify trends and propose data-driven solutions to improve placement outcomes. This includes development of proposals, identification of quality assurance measures, and establishment of key performance indicators to ensure achievement of deliverables. Program Manager will be required to manage multiple projects simultaneously under tight deadlines.
• Generates ongoing reports for OSAHS leadership on the status special projects. Participates in meeting with OSAHS leadership to report on outcomes of specific projects as assigned. Identifies operational challenges and makes recommendations as appropriate.
• Provide training and technical assistance to OSAHS staff, community based homeless services and housing providers; identify and overcome bottlenecks with relevant governmental agencies.
• Provides administrative / supervisory support and coverage as needed to the Re-Rental follow-up and referral teams. Including assignment of cases, conferencing on placement and/or referral matters, discontinuation of referrals, and responding to referral and housing provider as well as interagency concerns.
• Serves as a liaison between OSAHS and other HRA departments on technology needs to streamline work- flow. Trains and directs housing coordinators on the use of the Coordinated Assessment and Placement System (CAPS).

Hours/Schedule: 9:00am-17:00pm (Flexible)

Work Location: 150 Greenwich Street 39th Floor New York, NY 10007

ADMIN COMMUNITY RELATIONS SPEC - 1002F

Qualifications

1. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity; or

2. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and eight years of satisfactory, full-time experience as described in "1" above, at least two years of which must have been in a broad administrative or policy-making capacity with responsibilities as described in "1" above; or

3. Education and/or experience equivalent to "1" or "2" above. Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, at the rate of 30 semester credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 4 years. Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, on the basis of 30 graduate credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 2 years. However, all candidates must possess a four-year high school diploma or its educational

equivalent approved by a State’s Department of Education or a recognized accrediting organization and two years of full-time experience in a broad administrative or policy-making capacity with responsibilities as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.