Sutter Health

We are so glad you are interested in joining Sutter Health!

Organization:

SHSO-Sutter Health System Office-Valley

Position Overview:

• This is a swing shift position ***

This is a hybrid role with the successful candidate working on-site in Sacramento when required.

The Infrastructure Engineer II is responsible for troubleshooting and monitoring enterprise-class server hardware in both datacenter and edge compute environments. This role requires expertise in VMWare infrastructure, experience with patching Windows servers, and a solid understanding of SAN storage. Additionally, the engineer will perform Windows server changes and manage these changes using ServiceNow Change Management. The ideal candidate will also have an understanding of digital certificates and certificate management, experience with automation tools such as Tanium and SCCM, and the ability to lead troubleshooting calls and communicate clearly. Furthermore, experience with Active Directory, DNS, and DHCP is essential for this role. Proficiency in scripting languages like PowerShell is also required. The engineer will also be responsible for vendor engagement, escalation, and management.

Participates in the development of enterprise technology, solutions, systems, storage, network and telecommunications engineering designs that are used as a basis for consolidating and standardizing infrastructure throughout Sutter Health and its affiliates. Participates in interpreting architecture requirements, design, product evaluations, selection, configuration, installation, testing and integration of new technology in order to better support the needs of Sutter Health and its affiliates. Heavily involved in human-interface computing devices and their integration with clinical and technical workflows and infrastructure.

Job Description:

EDUCATION:

Equivalent experience will be accepted in lieu of the required degree or diploma.

• Associate's in Information Systems Technical field

TYPICAL EXPERIENCE:

• 1 year recent relevant experience
• Experience troubleshooting and monitoring enterprise-class server hardware in both data center and edge compute environments
• Ability to maintain accurate technical documentation and contribute to internal knowledge bases; Proficiency with VMware infrastructure and patching Windows servers; Solid understanding of SAN storage, digital certificates, and certificate management; Experience with automation and systems management tools such as Tanium and SCCM; Familiarity with core infrastructure services, including Active Directory, DNS, and DHCP
• Scripting proficiency in languages such as PowerShell for task automation and system administration
• Experience performing Windows server changes and managing change processes using ServiceNow Change Management
• Strong communication skills, with the ability to lead troubleshooting calls and clearly convey technical issues and solutions
• Demonstrated experience engaging with vendors, including managing escalations and issue resolution

SKILLS AND KNOWLEDGE:

• Demonstrated knowledge of storage performance, data replication, storage area network (SAN) based backup, load balancing, storage virtualization methods, and SAN zoning and provisioning.
• Ability to analyze information, problems, situations, practices, or procedures in order to identify relevant concerns and factors.
• Establish and maintain cooperative working relationships with clients, information services (IS) team members, management, and executive personnel/staff.
• Verbal and writing skills to effectively communicate with diverse groups such as: executives, managers, and subject matter experts.
• Use basic English words and phrases to effectively and clearly organize and communicate thoughts and ideas.
• Organize workflow to accomplish established objectives.
• Prioritize assignments to complete work in a timely manner.
• Work independently and follow through on assignments with minimal direction.
• Work as part of a team or collaborate with colleagues from different departments to achieve a common goal or to gain better understanding of client needs.
• Perform effectively in environments with frequent and fluctuating workload changes, competing demands, and frequent interruptions and/or distractions.

DEPARTMENT SPECIFIC SKILLS AND KNOWLEDGE:

Department: Network specialty, Network infrastructure which may include converged internet protocol (IP) networks, wireless local area network (WLAN), wide area network (WAN)/metropolitan area network (MAN), local area network (LAN), virtual private network (VPN)/Firewall. Transmission control protocol (TCP)/IP and open systems interconnection (OSI) model. Routing protocol – enhanced interior gateway routing protocol (EiGRP), open shortest path first (OSPF), border gateway protocol (BGP). frame relay/asynchronous transfer mode (FR/ATM), point-to-point protocol (PPP), high-level data link control (HDLC), multi-link point-to-point protocol (MLPPP) and virtual local area network (VLAN). digital signal and transmission line (DS3/T3), DS1/T1, fast Ethernet (FAST E), gigabit Ethernet (Gig E), 10 gigabit Ethernet (10 Gig E).

Department: Systems specialty, Wide range of server platforms which may include: server operating systems (e.g. Windows, OS400, AIX, Linux, VMS), Citrix, technologies for high availability (e.g. high availability cluster multiprocessing (HACMP), MS Clustering, content switching), virtualization (e.g. logical partitioning, VMWare), provisioning, monitoring and inventory tool sets (e.g. Tivoli, MS Systems Center, Opsware, BMC), directory services (such as MS active directory) and messaging / collaboration, and TCP/IP-based services, including domain name system (DNS), dynamic host configuration protocol (DHCP), hypertext transfer protocol (HTTP), file transfer protocol (FTP), secure shell (SSH), simple mail transfer protocol (SMTP), print services, and other infrastructure components.

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

Job Shift:

Day/Evening

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $44.28 to $66.42 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

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