Dolby

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work.

Overview

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means

more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from

movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment

worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and

small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture,

challenging projects and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and

how you do your best work.

The Labs team is the at the intersection of all technical communications, design and support of the lab spaces within Dolby

Labs. Labs Team mission is to enable the development of Dolby technology with the design and maintenance of lab

facilities.

Dolby is looking for a labs support technician at our EMEA office who will be expected to provide technical service and

support to Audio/Video systems. You will work regularly with cross-functional teams within Dolby to learn how to best

support, troubleshoot, document, and improve systems. Keen instincts for identifying, communicating and resolving

problems are paramount to succeed in this role. Additionally, this candidate will have the opportunity to grow

professionally in areas related to Audio-Visual integration, system design and project coordination.

Essential Job Functions

• Install, service, maintain and troubleshoot variety of audio, video and drive-thru technologies (amplification, routing

systems, KVM, etc).

• Fulfill audiovisual technical functions and requirements including but not limited to: Cabling and setup/teardown of

systems, documentation upkeep of A/V systems, technical support to lab users and their labs, system troubleshooting

and configuration exercises.

• Align and communicate between support priorities for ticket-based tasks and project-planned work.
• Assist with systems hardware and material inventory, storage and upkeep
• Escalate and coordinate technical issues outside of normal functions through the appropriate channels to drive tasks to

a resolution

Requirements

• Good written and verbal communication skills
• Audio/Video systems knowledge (Speakers, AVRs, Amps, Routing)
• Position is primarily in Wroclaw/Nuremberg, but may require occasional support in our Nuremberg/Wroclaw facility

(potential business trip possibility as well)

• Fluency in English is required
• Familiarity with the idea of the KVM systems

Preferred Qualifications

• Computer skills with understanding of networking and IP addressing
• Intest in configuring and troubleshooting media routing systems and control systems

Desired Competencies

Make sound decisions! The objective is to keep the labs functioning and their highest level. Focus on the important

information without getting bogged down in unnecessary detail. Apply the appropriate technical knowledge, information

and expertise in making decisions.

Build realistic plans! Identify action steps needed to accomplish objectives. Prepare realistic estimates of time and resource

requirements needed to accomplish the tasks and delivers. Prioritize appropriately for the most efficient support of the

Labs.

Manage Execution and Expectations! Convey clear expectations for any changes/updates to labs or supporting systems.

Monitor and communicate progress in a timely manner. Provide honest, helpful feedback to others and help identify and

prioritize objectives as part of the Lab Management team.

Dolby Hiring Entity:

Dolby Poland Sp. z o.o.

Business Garden, Building G

ul. Legnicka 48

Wrocław, 54-202, Poland

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