ByteDance

Responsibilities

The ByteDance Global Edge Cloud stands as the foremost edge cloud computing service globally, providing enterprise users with services such as Content Delivery Network, Edge Security, Edge AI, and Lightweight Computing. We are seeking a Technical Account Manager (TAM) with expertise in edge cloud technologies to serve as a trusted advisor for our strategic enterprise clients. The TAM will be the primary technical liaison, ensuring successful deployment, operation, and optimization of our edge cloud solutions in clients’ environments. This role requires deep technical knowledge, exceptional problem-solving skills, and a proactive approach to customer success.

Responsibilities :

• Customer Relationship Management: Develop and maintain trusted relationships with enterprise customers, acting as their primary technical point of contact for edge cloud solutions.
• Technical Expertise & Advisory: Provide expert guidance on designing, implementing, and optimizing edge cloud infrastructures, including CDN, video cloud services, security protocols, and edge computing strategies.
• Proactive Support & Issue Resolution: Monitor customer environments, promptly address technical issues, and proactively identify opportunities for performance optimization.
• Strategic Planning and Consulting: Collaborate with customers to develop both short-term and long-term technical strategies that effectively leverage our edge cloud services.
• Training & Enablement: Conduct workshops, technical demonstrations, and training sessions to empower customers with best practices and optimal use of our solutions.
• Advocacy & Feedback Loop: Represent customer needs internally, providing feedback to product and engineering teams to enhance our offerings.

Qualifications

Minimum Qualifications

• Experience: 3+ years in technical account management, systems engineering, or a related role, with a focus on edge cloud technologies.
• Technical Proficiency: Strong understanding of CDN architectures, video streaming technologies, security protocols, and edge computing frameworks.
• Customer Focus: Proven track record of managing enterprise customers or working in customer-facing technical roles, ensuring high levels of satisfaction and engagement.
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field; advanced certifications in cloud technologies are a plus.

Preferred Qualifications

• Problem-Solving Skills: Demonstrated ability to analyze complex technical issues and develop effective solutions with a customer-first mindset.
• Communication Skills: Excellent verbal and written communication abilities, capable of simplifying complex technical topics for diverse audiences.