Fortna

FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.

At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach. 

Are you a tech-savvy problem solver with a passion for IT support? As an IT Service Desk Engineer at FORTNA, you'll play a vital role in keeping our hardware, software, and IT solutions running smoothly. Working closely with IT leadership, you'll contribute to key technology initiatives that enhance security, reliability, and efficiency. If you enjoy troubleshooting, optimizing IT processes, and leading impactful projects, this role is for you!

PRIMARY RESPONSIBILITIES:

• Serve as a member of the IT Service Desk team, responsible for installation, monitoring, troubleshooting, and functionality of workstations and communication devices.
• Support the IT Service Desk team culture that is committed to collaborative cross-functional relationships and service excellence.
• Manage company IT assets, including PCs, mobile phones, and related contracts, through the ITSM service desk tool.
• Maintain IT asset inventory, ensuring security, proper backup, and secure network access of endpoint devices.
• Follow and support updates to IT processes, policies, and procedures, ensuring documentation is regularly maintained and updated.
• Review service desk metrics where applicable to optimize the service provided to the organization.
• Support tactical technological planning to achieve business goals by prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future-state technologies.
• Provide support for security access systems (e.g., badge systems), phone system management, and mobile device administration.
• Assist in IT-related projects, leading technological improvements and ensuring reliability and scalability.

REQUIRED QUALIFICATIONS:

• HBO or bachelor's degree in Computer Science, Computer Information Systems, or a related field.
• 5+ years of experience in IT roles with increasing responsibility.
• Experience as a Service Desk Engineer or in a similar IT support role.
• Experience working in an international company with multiple locations.
• Ability to build strong internal client relationships, manage expectations, and foster trust.
• Experience with security access systems (Badges), phone systems, and mobile device management.
• Strong problem-solving, organizational, and time management skills.
• Proficiency in Dutch and English (both written and spoken) is required.

DESIRED QUALIFICATIONS:

• Experience in professional services environments.
• Leadership mindset, with a focus on driving improvement projects.
• Proficiency in Windows 10/11 Clients, Cisco Networking, Active Directory, GPO, Office365, SharePoint, and Infor ERP.
• ServiceNow and/or ISO 27001 certification experience is a plus.

ADDITIONAL DETAILS:

This is a full-time position (40 hours per week) based in our Houten office. The work schedule is Monday to Friday, 9:00 AM - 5:00 PM. For the first 90 days, onsite presence is required to ensure a smooth onboarding and integration into the team. After this period, a hybrid work model may be available, allowing for up to one remote workday per week in agreement with the manager.

HOW TO APPLY:

Interested candidates should click the 'Apply' button or contact Florencia Senia at florenciasenia@fortna.com.

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