Sprinklr

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

SPRINKLR SUMMARY 

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung, and more than 50% of the Fortune 100. 

Learn more about our culture and how we make our employees happier through The Sprinklr Way. 

What Does Success Look Like? 

We are looking for an experienced Principal Security Architect to lead product security architecture, design, and strategy. This role will be responsible for assessing security risks, driving architectural changes, and shaping the company-wide product security program and roadmap. 

As a technical leader, you will work closely with engineering, product, DevOps, security, legal, and privacy teams to embed security best practices across the software development lifecycle (SDLC). You will play a key role in defining security frameworks, mitigating platform security risks, and driving secure-by-design principles. 

This position is based in India and will report to the Director - Product Security Architecture. 

What You’ll Do 

Product Security Architecture & Design 

• Assess security risks across Sprinklr’s product suite, cloud environments (AWS, Azure, GCP), and distributed SaaS applications. 
• Lead security deep dives, threat modeling, and design reviews to proactively mitigate security risks. 
• Define baseline security standards for applications, cloud infrastructure, and Kubernetes architecture. 
• Identify and promote common security design patterns for large-scale, distributed SaaS applications. 

Secure Cloud & Infrastructure Architecture 

• Assess cloud networking, identity management, cloud storage, and container security, ensuring security best practices in cloud-native environments. 
• Collaborate with engineering teams on post-incident security reviews, remediation strategies, and security roadmap planning. 
• Work with DevOps and cloud engineers to strengthen serverless security, database security, and messaging queue security. 

Secure SDLC & DevSecOps Integration 

• Drive Sprinklr’s Secure Software Development Lifecycle (S-SDLC) and onboard product teams to integrate security early in development. 
• Identify and implement security automation and tooling solutions, including CNAPP, security scanning tools, and secure coding frameworks. 
• Ensure DevSecOps best practices, incorporating security into CI/CD pipelines. 

Security Governance, Risk & Compliance 

• Define security controls for modern architectures, including API security, microservices, and container security. 
• Strengthen IAM security through Single Sign-On (SSO), OAUTH, SAML, and secrets management. 
• Ensure compliance with security frameworks and industry standards (ISO 27001, NIST, OWASP, SOC 2, PCI-DSS, GDPR). 
• Collaborate with legal and privacy teams to ensure Sprinklr’s security policies align with regulatory requirements. 

Security Incident Response & Risk Mitigation 

• Act as a security advisor in incident response scenarios, working with PSIRT and engineering teams. 
• Handle urgent and reactive security situations, ensuring rapid risk mitigation. 
• Rationalize security risks and articulate business impact to key stakeholders. 

Security Thought Leadership & Innovation 

• Stay informed on emerging security threats, AI security, and evolving cyber risks. 
• Influence engineering leadership to adopt secure-by-design principles and strengthen security-first culture. 
• Participate in public speaking, security meetups, and conferences to represent Sprinklr’s security vision. 
• Mentor teams and contribute to security awareness and training initiatives. 

What Makes You Qualified? 

• 10+ years of experience in product security, application security, and cloud security. 
• Expertise in distributed SaaS applications, secure architecture, and security controls for cloud environments. 
• Strong proficiency in threat modeling, secure design reviews, and cloud security best practices. 
• Hands-on experience with security frameworks, DevSecOps, and CI/CD security. 
• Deep understanding of IAM security, API security, and microservices security. 
• Ability to influence engineering leaders and drive security decisions. 
• Strong analytical and problem-solving skills, with experience in communicating security risks to technical and non-technical stakeholders. 

Preferred Qualifications 

• Experience with PSIRT teams on security incidents. 
• Knowledge of AI security, thick client applications, and CPaaS (Communication Platform as a Service). 
• Experience in network security, VPNs, source code review, and secure automation. 
• Public speaking experience at security conferences or industry events. 

Why You’ll Love Working Here 

We Focus on Our Mission 

We are committed to enabling enterprises to build and operate secure products with confidence. Our goal is to make security a competitive advantage for our customers. 

We Believe in Our Product 

Our security-first approach ensures that our platforms remain resilient, scalable, and compliant in the face of evolving cyber threats. 

We Invest in Our People 

We foster a culture of continuous learning, innovation, and professional growth. Our team members receive cutting-edge training, mentorship, and access to security certifications. 

We Celebrate Diversity 

We are committed to building an inclusive and diverse security community, where every voice is valued, and every team member’s contribution makes an impact. 

EEO – Our Commitment 

We are proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, nationality, disability, or veteran status. 

For more details on our security teams and career opportunities, visit our careers page. 

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

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