Field Service Engineer
Responsibilities / Tasks
- Execute Site Service Jobs (maintenance, troubleshooting, repairs, installation supervision, commissioning)
- Prepare spare parts lists required for maintenance or repair of entire ammonia refrigeration system (e.g. compressor packages, pumps, air cooler, condensers, valves, etc.)
- Help prepare service contracts (technical part)
- Conduct site inspections and audits (safety, process, reliability, energy efficiency)
- Remote troubleshooting support for customers
- Find solutions and execution modifications and upgrades of the refrigeration systems (e.g. upgrade of control system, installation of VSDs, heat exchangers, capacity extension, etc.)
- Communicate with factory 2nd level support teams for finding solutions while troubleshooting or commissioning
- Maintain good and trustful customer relations, by being GEA HRT ambassador at customer site.
- Look for opportunities on customer sites and support sales of new projects and services
- Absorb and implement best practices from received trainings and also colleagues
- Support other service engineers on request
Your Profile / Qualifications
- Bachelor degree or a college in mechanical engineering is an advantage
- Technical trainings at factories are of advantage
- Soft skills or sales trainings are of advantage
- Minimum 3 years of experience in refrigeration or compression service, maintenance, repair and commissioning
- Good understanding of industrial refrigeration systems, their components and process
- Excellent mechanical & electrical skills & knowledge
- Troubleshooting skills
- Basic knowledge of automation
- Good reporting skills
- Coaching/training skills or experience is an advantage
- Service sales experience is an advantage
- English (pre-intermediate or better),
- Good general communication skills
- Problem-solving attitude & skills
- Ability to work under pressure
- Strong Customer orientation
- Strong mechanical skills
- Good electrical skills
- Basic automation skills
- Ability to work in team
- Ability and willingness to transfer the knowledge and develop less experienced engineers
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