HM Revenue and Customs

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Belfast, Birmingham, Glasgow, Leeds, Manchester, Washington

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC. 

Visit our YouTube channel to watch the full series and come and discover your potential.

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

About Legal Group:

Across Legal Group we provide legal services to the whole of HMRC. This includes:

• The conduct of independent reviews of decisions made by HMRC which are requested by customers under the legislative provisions.
• The conduct of tribunal and civil litigation on a full range of services.
• Work on new legislation.
• Drafting of statutory instruments and other legal documents.
• Legal advice to ExCom and staff.

We also provide technical accountancy and forensic services to HMRC, are head of the Compliance Accountants’ and Insolvency Professions as well as handling Ministerial Correspondence and Freedom of Information requests for HMRC.

Job description

This vacancy is for Band O Personal Assistants within the Business Support Team of the Legal Group. The role falls under Operational Litigation and offers excellent professional and personal development opportunities.

Person specification

The main responsibilities of the role include, but are not limited to:

• Managing the Director’s/ Deputy Director’s diary - arranging meetings, prioritising meeting requests, and resolving diary clashes.
• Identifying and scheduling pre-meetings and/or preparation time as required.
• Coordinating and managing meeting logistics, including booking meeting rooms and travel and accommodation requirements, and create meeting agendas.
• Commissioning and coordinating input for briefings, reports and returns.
• Ensuring the Director/ Deputy Director has all relevant papers and briefings ahead of meetings using One Note.
• Managing the Senior Litigation Leadership Team SharePoint site – ensuring papers and documents are filed in a timely manner with appropriate access granted.
• Managing sensitive administrative processes – creating case folders, saving documents, and granting secure access in a confidential and timely manner.
• Developing and maintaining effective relationships with internal and external stakeholders.
• Providing cover for the Personal Assistants during periods of leave to ensure the continuity of professional support. 
• Collaborate with colleagues to meet our demands.

Essential Criteria:

• Good working knowledge of Outlook, Excel, Word, OneNote, and Teams.
• The ability to work proactively, manage own time effectively and work well under pressure.
• Good communication skills including the ability to liaise with internal and external stakeholders.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Communicating and Influencing

Benefits

Alongside your salary of £29,475, HM Revenue and Customs contributes £8,538 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. 

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. 

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development. 

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Dawn Scott
• Email : Dawn.feeney@hmrc.gov.uk
• Telephone : 03000583548

Recruitment team

• Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.

In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.

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