Amazon

DESCRIPTION

Amazon Central RME is seeking Senior Electrical Engineers to become part of a global engineering team, responsible for the maintenance of the Amazon Electrical Vehicle Chargers (EVC) network.

EV Charging Operations Manager at Amazon: Lead and oversee the maintenance and repair operations of our extensive EV charging network. Responsible for achieving world-class uptime and customer satisfaction through effective maintenance strategies and swift issue resolution. They develop and implement maintenance protocols, manage escalation procedures, and communicate operational decisions to Senior Management while driving continuous improvements in service reliability.

They have extensive hands-on experience in EV charger maintenance, troubleshooting, and repairs. They understand both hardware and software components of various charging systems, can effectively diagnose complex technical issues, and implement preventive maintenance programs.

Your tasks include conceiving, initiating and leading projects with widespread impact on the EV chargers network. You will achieve this by breaking down complex problems into straightforward and actionable solutions. This will be achieved by working with internal teams to understand user requirements and challenges as well as collaborating with teams or individuals from other disciplines, cultures and countries. You will escalate issues as required and communicate clearly and effectively at the appropriate level of detail with people from a wide range of technical abilities and backgrounds.

At Amazon, teamwork is essential to accomplish our operational goals. You must excel at team leadership, resource allocation, and cross-functional collaboration. As an EV Charging Operations Manager, you will work with internal teams including field technicians, customer support, and facilities management, as well as external partners including service providers, manufacturers, and vendors.

In this role, you will establish and optimize maintenance standards, develop escalation protocols, and ensure efficient resolution of complex technical issues across the charging network. You will analyze maintenance data to identify trends, implement preventive measures, and improve operational efficiency. As a subject matter expert in EV charging systems maintenance, you will develop training programs, maintain technical documentation, and ensure compliance with safety and maintenance standards while managing and mentoring your team of specialists.

Key job responsibilities

• Oversee complex electrical troubleshooting and repair projects, ensuring timely resolution of critical issues
• Analyze electrical failures and performance data to drive continuous improvement in maintenance strategies
• Create and implement electrical project plans that enhance network reliability and reduce maintenance costs
• Develop and standardize electrical maintenance procedures, ensuring optimal performance of EV charging infrastructure
• Drive operational excellence by developing and implementing maintenance strategies, KPIs, and quality control measures
• Establish and maintain escalation protocols for complex technical issues across the charging network
• Collaborate with vendors and manufacturers on technical solutions and equipment upgrades
• Build and maintain relationships with key stakeholders, including vendors, manufacturers, and internal teams
• Design and lead electrical preventive maintenance programs and charger reliability initiatives across the global network

BASIC QUALIFICATIONS

• Bachelor's degree in Electrical Engineering, Technical Field, or equivalent practical experience.
• Experience in operations management, preferably in maintenance or technical support.
• Strong understanding of electrical systems and charging infrastructure maintenance.
• Demonstrated experience in project management and process improvement.
• Excellent problem-solving skills with ability to analyze complex technical issues.
• Effective communication, negotiation, and stakeholder management skills.

PREFERRED QUALIFICATIONS

• Experience specifically with EV charging infrastructure maintenance and operations
• Master's degree in relevant field or MBA
• Previous experience working in a global, multi-cultural environment
• Certification in project management or relevant technical certifications

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.