Metropolitan Transit Authority of Harris County

Basic Function

Professional learning experience where an undergraduate or graduate student participant gains practical work experience, organization knowledge and business acumen related to a student’s field of study or career interest. Internships begin with orientation in June and conclude in early August. Position will work 30 hours per week. Specific duties vary depending on the assigned department and business need. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. 

Responsibilities and Specific Duties

• Assists the METROLift Call Center Systems Coordinator/Data Analyst with overseeing the call center performance monitoring and call center analysis; service levels, hold times, agent productivity, and scheduling using the Workforce Management tool.
• Assists with ensuring staffing and service levels are adequately maintained, while working with management to identify areas of improvement and possible solutions.
• Assists with generating standardized and ad hoc reports
• Contributing to departmental goals and objectives 
• Suggests solutions to business issues and challenges.
• Attends and participates in meetings.
• Assists in functional and/or business analytics.
• Gathers and scrubs data for analysis and reports.
• Assists with client consulting and support.
• Assists with writing grants, procedures guide, presentations, training materials, etc.
• Contributes to a team-oriented atmosphere.
• Provides excellent customer service to METRO internal and external customers.
• Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency’s Public Transportation Agency Safety Plan (PTASP).
• Promotes safety awareness and follows safety procedures to reduce or eliminate accidents.
• Performs other job-related duties as assigned.
• Pay Rate: $20 hr

Education Requirement

Enrolled in an undergraduate or graduate program or a recent graduate (within 1 year).

Degree program relative to intern assignments, such as Communications, Business Administration, or related degree.

Years & Experience Required

Currently enrolled in an accredited education institution and have successfully completed 24 credit hours. 

GPA of 2.7 or higher on a 4.0 scale

Knowledge & Skills Required

Knowledge relative to intern assignments, such as Communications, Business Administration, or related degree. Knowledge of PC and related software; MS Office

Additional Information

The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment.

Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.