Hong Kong Disneyland Resort

Job ID 1251784BR Location Lantau Island, Hong Kong Business Hong Kong Disneyland Resort

Job Summary:

Join our enchanting team as a Disney VIP Tour Guide and embark on a magical journey. As part of a dedicated team, you’ll craft unforgettable experiences and ensure a seamless journey for our esteemed guests. Immerse guests in an enchanting way as a personalized VIP service provider and expert storyteller, forging deep connections through personalized attention and exceptional service from pre-arrival to post-tour. We curate personalized itineraries and create moments that will be treasured forever. Come be a part of our enchanting team, where you will be the magic maker to make our guest dreams come true!

Responsibilities:

• Responsible for handling day-to-day pre-arrival & on-day tour reservations, coordinating with other teams on tour fulfillment logistics, organizing and planning park tour itineraries and conducting post-tour follow-ups to gather feedback.
• Deliver personalized services at a concierge level and customize exclusive VIP Tour experiences according to guest preferences and interests by leveraging knowledge and resources of resort facilities and services. Responsibilities may include operating company vehicles to transport guests from resort hotels, conducting bag checks before park entry as part of door-to-door services, ensuring a smooth experience for VIP Tour guests.
• Proactively cross-promote seasonal premium offerings for an elevated visit during pre-arrival and on the day of visit.
• Possess good communication skills with a guest-service mindset. Deliver service that exceeds expectations and upholds Disney 5 keys service standards.
• Capable of anticipating and attentively listening to guests' needs, offering clear and helpful information in person and over the phone promptly and with appropriate etiquette.
• Build positive relationships with guests that embody the spirit of Disney 5 keys and commitment to excellence, meeting guest needs to create a memorable experience.
• Demonstrate good problem-solving skills and ability to handle challenges guest situations/enquiries with professionalism and efficiency to ensure a positive experience.
• Assist any other tasks assigned by manger on-duty and provide to support to Disney Special Activities operations, contributing to exceptional experiences for VIP guests, leaders, executives, and key stakeholders.

Basic Qualifications:

• Tertiary education qualification from Hotel, Hospitality or Tourism Management courses.
• 1 Year experience in hotel, tourism and/or guest services industry
• Skilled in utilizing Microsoft Office applications, such as Word Processing, Excel, and PowerPoint.
• Proficient in written and verbal communication, with fluency in English, Cantonese, and Putonghua.

Preferred Qualifications:

• Associate degree in hospitality or Tourism Management courses.
• 2 years, with experience in hotel, tourism and/or guest services industry.
• Possession of a valid driving license is desirable.
• Availability: able to report for duty on weekdays for a minimum of two (2) days per week.

Required Education

• Tertiary education qualification from Hotel, Hospitality or Tourism Management courses

Preferred Education

• Associate degree in hospitality or Tourism Management courses

Additional Information:

SCHEDULE AVAILABILTY

Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays.

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About Hong Kong Disneyland Resort:

Hong Kong Disneyland Resort offers unforgettable, culturally distinctive Disney experiences for guests of all ages and backgrounds. Filled with your favorite Disney stories and characters, Hong Kong Disneyland Resort offers guests the opportunity to explore eight diverse lands that are home to award-winning, one-of-a-kind attractions and entertainment. Complete your adventure with stays at the resort’s luxurious Disney hotels. The magic doesn’t end at our doorstep; as a dedicated member of the local community that cares deeply about societal wellbeing, Hong Kong Disneyland Resort spreads its magic through community service programs that help families in need, boost creativity among children and families, encourage the protection of the environment and inspire healthier living.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Hongkong International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.