Conducts machine operations training to sales force (group training).
Provides customer operators with new machine operations training.
Conducts machine demonstrations to customers and conducts machine demonstrations to sales force.
Conducts machine follow-ups after new machine deliveries to customers.
Traveling to Branches to conduct training sessions/machine demonstrations.
Assist and work with salesmen on customer training and demonstrations.
Troubleshooting new product performance issues for customers.
Assists the Company in any necessary duties to achieve Company goals.
Performs other duties as assigned.
Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.
Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.
Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.
Interpersonal Skill: Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support. Develops and maintains positive relationships. Considerate and discreet in handling challenging, awkward or tense interpersonal situations, focusing on issues and interests instead of people or positions. Knows when to escalate critical issues when unsuccessful in gaining support.
Facilitating / Presenting: Enables cooperative and productive group interactions. Clarifies the agenda by identifying the key issues, objectives, and stakeholder expectations. Guides the discussion of complex or divisive issues to help members develop insights and remain engaged with the task. Tailors presentation style to the audience with interaction and feedback to hold their attention.
Planning and Organizing: Creates realistic schedules and follows them. Evaluates progress against schedule and goal. Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps. Anticipates the impacts / risks of actions. Seeks and uses others' input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities. Adjusts plans based on input.
Innovative: Sees old problems as opportunities for creative problem solving while staying within the parameters of good practice. Develops and fosters better, faster, or less expensive ways to do things. Thinks in terms of desired outcomes, not just reactive, quick solutions. Energized by any challenge that stands in the way. Remains agile and adapts in a high degree of ambiguity.
Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.
Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.
Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities.
In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.
Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers.
Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.
Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.
Education and Experience
Formal Education: High School diploma or GED
Experience:5-6 years
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
Minimum 5 years of Heavy Equipment operation required.
The ability to pass rigorous testing to obtain CDI (Certified Dealer Instructor) status.
Must be comfortable with large groups during demos, deliveries, and classroom training.
Bachelor’s Degree from a four year college or university or related equivalent experience preferred.
Job requirements change requiring re-training to stay current every 1-2 years.
Problem Solving: Job requires complex problem solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions.
Creativity: Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.
Autonomy: Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.
Stress Load: Occasional exposure to these stresses (less than 20% of the time).
Workload Fluctuation: Job involves occasional changes in priorities, complexity and/or quantity of work.
Work Schedule: Work is typically performed during regular business hours with occasional requirements to work nights, holidays and weekends.
A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.
Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)
F: Climbing
O: Balancing
F: Stooping
O: Kneeling
O: Crouching
F: Crawling
F: Reaching
F: Standing
O: Sitting
F: Walking
F: Feeling
O: Fingering
F: Grasping
F: Repetitive Motion
F: Talking
F: Hearing
F: Pushing - Up to 25 lbs.
F: Pulling - Up to 25 lbs.
F: Lifting - Up to 25 lbs.
F: Pushing - 26-50 lbs
F: Pulling - 26-50 lbs.
F: Lifting - 26-50 lbs.
F: Pushing - Over 50 lbs.
F: Pulling - Over 50 lbs.
F: Lifting - Over 50 lbs.
F: Inside conditions: Protection from weather but not necessarily from temperature change.
F: Outside environmental conditions: No effective protection from weather.
O: Extreme cold: Temperatures below 32 degrees for periods of more than one hour.
O: Extreme heat: Temperatures above 100 degrees for periods of more than one hour.
F: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level
F: Vibration: Exposure to oscillating movements of the extremities of whole body.
O: Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals.
F: Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation.
O: Oils: There is air and/or skin exposure to oils and other cutting fluids.
N/A: Air particulates / contaminants: the worker is required to wear respirator.
RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER
Read Full Description