Restaurant Brands International

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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. 

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Job Overview: 

We are looking for a Sr. Product Manager to manage digital ordering channels as part of the overall mobile and in-store ordering experience. We are seeking someone with a background in digital and app product management who can evaluate technical opportunities, risks, and trade-offs from a product management and business perspective. 

Roles and Responsibilities: 

• Define and communicate product success criteria, KPIs, and desired outcomes. 
• Collaborate across cross-functional teams including Marketing, Operations, Analytics, Engineering and Support 
• Plan & lead initiatives from inception to market launch 
• Synthesize Guest, Team member and Field feedback into actionable improvements while conducting quant/qual research to enhance customer experiences. 
• Review sales, profitability, and operational KPIs to make informed decisions, collaborating with internal and external stakeholders for effective implementation. 
• Manage and prioritize the mobile app and first party opportunities to drive impactful business results 
• Work closely with technology vendor partners, including delivery partners, to manage relationships and ensure full understanding and relevant utilization of available capabilities. 
• Partner with 3rd-party aggregators to enhance visibility, engagement, and conversions through optimized menu architecture, content management, and seamless integrations. 
• Lead innovation of in-store experiences and digital technologies (digital screens, scanners, Kiosks) to boost customer acquisition, frequency, retention, and average check. 
• Keep stakeholders informed of progress; ensure executive sponsors and others are aware of any potential roadblocks or inability to deliver as committed 

Qualifications: 

• 5+ years experience working in a product marketing capacity (partnered with product management and/or engineering to represent market requirements) and/or with operational technology (partnering with technology teams to build frictionless in store experiences) 
• Bachelor’s degree required; MBA preferred 
• Experience collaborating with cross-functional teams (technology, operations, product) to drive results 
• Proven experience building vendor relationships with the objective of growing sales. 
• High level of comfortability navigating emerging sales channels to identify how to improve our crew and customer experiences 
• Data-driven mindset with an ability to interpret analytics to drive decisions and strategy 
• Passionate champion of the Guest to drive exceptional digital and loyalty experiences 
• Start-up mentality, eager to move quickly and work with a lean team 
• Highly curious, always looking to learn and stay ahead of trends 
• Technical knowledge to bridge the gap between business side and Engineering/IT side 
• Experience using SQL, Excel, or similar tools 
• Preferred experience in QSR, Retail, food delivery, technology, or related industry 

#TimHortons

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.