Restaurant Brands International

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. 

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. 

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

The Manager, Field Operations is responsible for driving operational excellence and supporting franchise partners across a designated region. Acting as an in-house expert on restaurant operations, standards, and best practices, this role collaborates closely with franchise leadership teams to enhance guest satisfaction, improve profitability, and uphold brand standards. Reporting to the Senior Manager, this position provides hands-on guidance in brand standards, training, and operational improvements, ensuring that franchisees have the tools and resources needed to succeed.

Requirements:  

• Strong understanding of the QSR industry and restaurant operations 
• Preferred experience working specifically at Chicken QSR brands 
• 5+ years experience in the large-scale restaurant setting, both Corporate and Field, ideally previous experience as a Quick Service Restaurant Manager and Area Coach/District Manager/Operations Manager 
• Strong communication and interpersonal skills, with ability to build meaningful business relationships 
• Highly organized, motivated and a team player 
• Strong leadership skills and ability to influence others 
• Business acumen & dexterity with qualitative business concepts 
• Ability to thrive in an autonomous, fast-paced and deadline-driven environment 
• Proficient in using Excel and PowerPoint 
• Portuguese, English & Spanish language skills.

Communication Skills: 

• Demonstrates excellent written and oral communication skills 
• Listens to and understands other points of views 
• Influences others to gain commitment 
• Presents information in a clear and concise manner 

Problem Solving Skills: 

• Apply “Plan, Do, Check, Act” problem solving methodology 
• Determine bottom’s up root causes for gaps in regional performance 
• Apply analytical and conceptual skills to solve P&L, ROI, and sales growth gaps to goals 
• Ability to breakdown and benchmark both Popeyes and competitor operations 

Leadership Skills 

• Demonstrates sound business ethics and shows consistency among principles, values, and behavior 
• Builds trust with others through authenticity and follow-through on commitments 
• Able to relate to all types of people 
• Builds commitment and overcomes resistance 
• Leverages sound business judgement to understand organization’s strengths and opportunities 

Technical Skills 

• Proficient in Microsoft Excel, Word, and PowerPoint 
• Able to learn new software: Tableau; Business Objects; Zendesk; OPS related software 
• Intimate knowledge of restaurant operations, demonstrated through significant in-restaurant experience 

Travel: 

Position requires ad-hoc travel to countries throughout the LAC region. 

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.