Enters complaint, case, and assessment information in web-based documentation system
Tracks incoming reports and information such as Adult Protective Services reports, nursing home discharge and transfers
Assists the District Ombudsman Manager (DOM) with preparing and arranging monthly ombudsman district council meetings
Imputing data into RTC Data Base
Working with Microsoft Office Suite (Excel, Word, Outlook, Adobe)
Investigates and resolves long-term care facility residents' complaints
Identifies significant individual and systemic problems affecting residents
Tracks inventory of office items such as forms, brochures, promotional items, office supplies, and electronic equipment
Conduct facility on-site assessments
Assists in preparing, processing and maintaining volunteer paperwork including applications, travel, activity reports, and continuing education training hours
Experience Required:
1 year of professional office experience
Strong data entry and typing skills
Attention to detail
Knowledge of the rules governing Ombudsman investigations and assessments
Ability to collect and analyze evidence
Knowledge of basic investigative techniques, including writing accurate investigative reports