Dutch

Supervisor for Social Media project – Dutch speaker

LISBON

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, What you can expect

Supervisors are the leaders responsible for developing teams of assigned Customer Service Representatives (CSR´s) to meet and exceed performance targets and expectations, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, coaching, support, motivation and education on a day-to-day basis.

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What you'll do

• Proactively maintain and deliver the required service levels to maximize the productivity in the team to ensure the desired operational margin;
• Act with initiative, make things happen and accept responsibility for the results;
• Conducting T4I weekly meetings (Team for Involvement, Improvement, Innovation, Increased KSAT);
• Provide “real time” support to CSR´s on transactions handling – floor walking support;
• Implementing company-wide management-approved strategies;
• Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions);
• Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR – General Data Protection, Regulation, GECSP – Global Essential Compliance, Information Security Policies, HR, etc.;
• May perform other duties as requested not specifically addressed in this document.

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What you'll need

• Fluency in written and spoken Dutch is essential for this role;
• Higher Education Degree (preferential);
• Excellent written and verbal communication skills with the ability to deliver clear messages;
• Strong attention to detail to ensure information is complete and accurate.

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Benefits

• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Investment in training and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance;
• Free language courses, sport activities and organized events;
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.

, Teleperformance Portugal

Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work® Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!

With more than 12 000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.

Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.