Service Contract Insurance Business Solution and Operations - Global Payment

ByteDance

Responsibilities

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

About Us

The Global Payment team of Bytedance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok.

Responsibilities:

  • Lead our overall US service contract and protection business for consumers
  • Drive insurance solutioning for the insurance business and operations, and manage its corresponding project delivery / execution, and growth
  • Manage, resolve, and improve on ongoing insurance business operations
  • Drive initiatives to improve insurance adoption rate and profit / losses
  • Drive collaboration, marketing campaigns, and promotion features with e-commerce stakeholders around insurance products and services
  • Manage relevant insurance partnerships for the portfolio in US and globally, including co-creation, commercial and product negotiation and performance review with the partners

Qualifications

Minimum Qualifications:

  • Strong General Insurance domain knowledge and experience, especially in the US market
  • At least 5 years of proven track record and experience in digital or embedded insurance
  • Familiar with and good understanding of e-commerce or digital platforms business models and common key metrics
  • Track record in managing and negotiation in insurance partnerships, be it with insurer, broker / agency, reinsurer, or any other insurance institution
  • Comfortable with and proven track record in managing insurance operations, including customer education and service support, policy
  • Experience in consumer product creation and distribution, either Direct to Consumer or B2B2C via consumer platform is a bonus

Preferred Qualifications:

  • Bachelor's Degree or higher in a quantitative discipline such as Business, Insurance, Finance, or a related field. Advanced degrees or insurance certifications are a plus.
  • 5+ years of proven track record and experience in digital or embedded insurance

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ByteDance Inc. is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

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Confirmed 13 hours ago. Posted 30+ days ago.

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