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Position Title: Business Support and Services Manager

Job Summary:

The jobholder is primarily responsible for supporting strategic plans based on growing revenue, market share and productivity. The jobholder is focused on portfolio growth in a competitive environment whilst not compromising the retention of the existing customer base or service level agreements. The jobholder is likewise required to maintain relationships with a number of departments within CBS, other sectors within Metrobank and third party service providers. This involves being conversant with all merchant procedures, products and systems. 

Role Exposure:

• Provide performance updates for the business and progress reports for all Merchant Acquiring business lines in a timely manner.
• Proficient with the range of service offerings of Merchant Acquiring.
• Proficient with all the systems and software used by Metrobank Merchant Acquiring.
• Build, develop and utilize relationships with key areas within CBS and other sectors of Metrobank to create an efficient working environment with a view of assisting the growth of the Acquiring business.
• Coordinate with different business units to provide immediate feedback to key contacts.
• Identify potential process/service enhancements and properly escalates.
• Coordinate with DM to provide MIS (daily/weekly/monthly reports) that will aid Merchant Sales in monitoring of merchant performance.
• Coordinate and send reports to other units within CBS and other sectors within MB for charging of fees (terminal rental, subsidies and other fees), transfer of revenues and performance monitoring.
• Managing POS rental - recording of POS rental arrangement, monitoring POS rental due, recording of payments made, billing and sending of invoices on a regular basis.
• Facilitate orientation and training related to Merchant Acquiring for newly hired employees.
• Demonstrate an understanding of key business drivers and ensure that the team is conversant in the same.
• Ensure all concerns, issues and requests of the key contacts (CBS, Third Party Vendors, other MB Sectors, Schemes and Merchants) are addressed on a timely and accurate manner.
• Create analytics for better reporting of billings, market trends and business review.
• Serve as a contact person to other business units in CBS for merchant disaffiliation, fraud, chargeback and other related processes of Merchant Acquiring.
• Manages supplies of MACQ.
• Designated Cost Champ for Merchant Acquiring.

Qualifications :

• Bachelor's degree from a college/university
• Has at least 3 years of Merchant Acquiring related experience preferably from the Banking industry to have broad understanding of the business.
• Has at least 3 years of supervisory skills.
• Demonstrates leadership skills by being able to lead and motivate a small group to fulfill objectives.
• A supervisory or coaching role in a previous or adhoc position a MUST.
• Must have working knowledge of MS Office applications (MS Excel, Work, and Powerpoint).
• Have a background in business analysis with some project management experience.
• Ability to work autonomously with integrity.
• Demonstrates initiative with an ability to influence and negotiate win/win outcomes. 
• Willingness to explore opportunities within the business and have the ability to articulate these opportunities to upper management.
• Must be detail oriented with superior follow through capabilities.

Other Details:

Unit: Merchant Acquiring Division / Business Support and Services Department