Dignity Health

Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Responsibilities

• This candidate must have strong skills related to Tier 1 and 2 storage technologies from EMC, HP, IBM, and Network Appliance. Knowledge of Brocade and IBM fiber channel technologies is preferred. This position will be part of a team that will provide operational support as well as participate in some project activities. Responsibilities will include; ensuring that storage systems are running smoothly, provisioning storage, deploying new systems, troubleshooting access/performance problems, and assessing storage needs from other internal IT groups. 
• Experience building new environments for an internal enterprise application 
• Solid working knowledge of SQL and Oracle Technologies. 
• Solid understanding of virtual server technologies 
• Overall understanding of the storage technologies and environments 
• Accountability and responsibility of the storage services infrastructure and integrity 
• Service delivery and operation of storage devices 
• Monitoring and maintenance 
• On-Call interaction with Infrastructure teams to resolve issues 
• Escalation and ownership of technical issues for communication and engagement 
• Work directly with vendors and technical resources on projects and support 
• Provide process driven service delivery through documentation and standard operating procedures
• Primary focus on innovation and automation of storage services for efficiency 
• Leadership with technology teams on service delivery and solutions which require storage 
• Upgrade, firmware, and patch management 
• Time based reporting including health, activity, and status 
• Capacity and performance management 
• Train new employees in operational storage management and job acclamation 
• Lead large and strategic level enterprise wide implementations from initiation to completion. 
• Mentor to level 1 and 2 resources 
• Remote eligible.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Qualifications

• 7+ years SAN/NAS Storage Engineering and Operations knowledge 
• Working knowledge of Windows, Linux, Solaris, AIX, HPUX.
• Proven understanding of storage protocols including fiber channel, ISCSI, NFS, and NDMP
• Possesses a good understanding of networking/distributed computing environment concepts; understands principles of routing, client/server programming, and the design of consistent network-wide file system layouts and have the ability to program in an administrative language so that automated scripts for the Storage environment can be set up. 
• Experience with Data Replication technologies. 
• Experience with Storage Virtualization preferred 
• Excellent verbal and written communication skills. 
• Strong interpersonal and relationship-building-skills 
• Ability to handle multiple tasks, set priorities, schedule, and meet deadlines. 
• Ability to support the strategic direction of the business at all times 
• Superior experience in customer support of storage related technologies 
• Superior troubleshooting and process methodologies for issue resolution
• Storage commissioning and decommissioning 
• Superior knowledge of tiered storage in a corporate and distributed environment 
• Ability to work under pressure and prioritize tasks 
• Superior verbal and communication skills 
• Ability to handle multiple tasks, set priorities, schedule, and meet deadlines. 
• Proven competency of common tools associated with infrastructure, MS Office, Exchange, ticketing tools, device connectivity, PowerPoint, and Visio 
• Superior interpersonal and relationship skills 
• Ability to incorporate cost analysis in solutions and relate to budget expectations. 
• Proven understanding of network infrastructure and protocols 
• Solid understanding of data replication and disaster recovery technologies 
• Ensure communication and support escalations from within the team 
• Ability to lead level one and two team members in service delivery 
• Compose and deliver presentation related to storage solutions, operations, and infrastructure 
• Superior ability to listen and deliver constructive responses 
• Review data provided by team members associated with project solutions. Provide constructive feedback to ensure the success of the overall team service delivery expectations . 

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