Rivers Casino

Job Details

Description

Summary: Prepares drinks for guests and servers in Martorano’s Prime. 

Engagement Expectations: 

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Essential Duties and Responsibilities 

The essential functions include, but are not limited to the following: 

• Sets the bar for service, properly detailing all table accompaniments. 
• Assist host in seating guest at beginning of shift and as needed. 
• Acknowledging and greeting guests by name when possible, and develops a rapport with guests.
• Takes guest orders completely and accurately, making suggestions, using suggestive selling techniques to create a balanced meal. 
• Describes dinner features as needed, including menu changes and daily additions. 
• Is knowledgeable and able to respond to all guest inquiries in an accurate and professional manner. 
• Accurately enters orders into the point of sale. 
• Previous to each course ensures that appropriate service items are on the table and that they are clean. 
• Ensures that bar is properly maintained at all times, and is consistently aware of progress of tables. 
• Responsible for delivering food and beverages to correct table and guest at appropriate time in the correct manner.
• Including serving wine and champagne in the appropriate manner. 
• Clears plates, crumbs bar with a napkin after clearing all plates. 
• Offers dessert and espresso after dinner cordials and ensures proper service. 
• Follows through on special requests. 
• Responsible for all aspects of the dining experience and must communicate well with back waiter, kitchen, hosts, and management. 
• Presents check and handles payment in a timely fashion that is appropriate for each meal period.
• Bids guest farewell. 
• Responsible for ensuring bar stations are completely stocked prior to and at the end of the night. 
• Provides prompt, courteous service to all guests and team members while maintaining a friendly and pleasant atmosphere. 
• Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage. 
• Follows Martorano’s standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: “Good morning, afternoon, or evening, thank you, ma’am or sir, may I?” Maintain a safe and sanitary workplace. 
• One minute to greet and acknowledge the guest, three minutes to provide their needs or wants, and checks back as appropriate with eye contact or words. 
• Helps other team members when needed. 
• Performs necessary cleaning and organizing, as needed including adhering to proper sanitation procedures. 
• Follows proper procedure for comp process. Checks out with management before going home. 
• Maintains Martorano’s uniform in good condition and reports to work in authorized uniform as mandated by Martorano’s. 
• This includes maintaining a clean and well-groomed appearance in compliance with Martorano’s dress code standards. 
• Performs related work as requested 
• All other duties as assigned. 

Qualifications (Knowledge, Skills, and Abilities) 

• 2 years’ experience in a bar, lounge, or full service restaurant 
• Excellent communication skills.
• Ability to perform basic math. 
• Being able to effectively maintain working relationships with staff and other departments.
• Full knowledge and understanding of Martorano’s rules, policies and procedures. 
• Must possess the disposition to have fun at work and display that spirit to our guests.
• Ability to read, write, and communicate verbally in English.
• Ability to work flexible shifts and days of the week including holidays.
• Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands:

• Regularly required to see, talk or hear; stand; use hands to finger, handle, or feel; reach with hands and arms.
• Must occasionally lift and/or move up to 25 pounds. 
• Able to interact with others while maintaining a positive and courteous demeanor under frequently fast paced work conditions.