Suddath

Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development
• For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receive, inspect, and document returned products.
• Perform repairs according to technical specifications and company repair procedures.
• Replace defective components.
• Complete detailed repair reports documenting procedures, findings, and parts used.
• Diagnose and troubleshoot issues with gaming equipment, perform disassembly, and replace defective parts according to guidelines.
• Perform electrical and mechanical tests to ensure gaming equipment repairs meet quality standards.
• Manage spare parts inventory and order replacements as needed.
• Respond to customer inquiries and requests in a timely and professional manner via phone, email, chat, or in person.
• Resolve customer issues to their satisfaction and handle escalated situations with composure.
• Perform shipping/receiving tasks such as visually inspecting goods, filling orders, preparing documents.
• Operate material handling equipment and perform general warehouse tasks as assigned.
• Adhere to safety protocols and procedures.

QUALIFICATONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience 

• Minimum of 1-2 years of experience in basic electronics or mechanical repair or troubleshooting.
• Solid understanding of electronic and mechanical principles and schematics
• Excellent problem-solving and analytical skills
• Detail-oriented and meticulous with a strong commitment to quality
• Able to work independently and as part of a team
• Ability to work independently with minimal supervision.
• Excellent communication and interpersonal skills

PHYSICAL/ENVIRONMENTAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity Level: 

While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. Ability to lift up to 50lbs unassisted.

Working Conditions:

This position will be exposed to warehouse working conditions, vibration, improperly illuminated or awkward and confining workspaces. Exposure to some degree of varying seasonal temperatures and outside weather conditions. Working above ground level where the possibility of falling exists. Loud noises typical.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.