Position Number 999995
Functional Title IT Architect
Position Type Staff
Position Eclass EP - EHRA 12 mo leave earning
University Information
Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with nearly 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 1,100 faculty and 1,700 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.
Primary Purpose of the Organizational Unit
Plan, design, implement and support stable and secure enterprise central and client IT systems infrastructure. ITS Enterprise Systems supports more than 21,000 students, faculty, and staff by administering and/or supporting the campus enterprise server infrastructure, enterprise databases, and client computing infrastructure. All the core technology services offered by the University rely on the successful design, development, implementation, growth, maintenance, and monitoring of the campus systems infrastructure.
Position SummaryThe primary purpose of this position is to serve as an IT architect and senior engineer who specializes in designing and maintaining large and complex on-prem, hybrid, and cloud-based data systems. This position plays a key role in developing the strategic direction for the Systems Center platform, Active Directory, and related systems to support enterprise-class services. This position is responsible for analyzing the university’s business, data, and application strategy to develop a cohesive architectural model, and will be required to work on multiple projects that include complex integration efforts and the transitioning of applications to new technologies. This position is responsible for working with administrators from other areas of ITS and the University, including networking, identity, licensing, security, and compliance to provide technical roadmap discussions, architectural solutions, and management of critical enterprise systems infrastructure, particularly, within Windows, MacOS, and iOS framework, and will require existing and/or learned expertise with services such as Microsoft Intune, Azure Active Directory Join, Jamf Pro, Jamf Pro Connect, Apple School Manager, and Microsoft Defender for Endpoint Anti-Malware. This position examines external and internal technology, long-term trends, and implications of alternative approaches, and articulates those concepts to other internal staff. This position will utilize in-depth knowledge of software engineering, cloud technologies, and data engineering to define target architectures, patterns, and processes. This position will lead and/or support tool and technology selection and drive standardization and reuse of industry-leading technology across the organization. This position will lead and/or support the evaluation and selection process for application packages to satisfy solution requests and related university needs. This position collaborates with ITS management in setting guidelines and standards to ensure systems are consistent with ITS’ and UNCG’s long-term strategies. This position provides technical direction to project teams to understand and can explain the interrelationship of multiple concepts and can translate these concepts, ideas, and situations into clear, understandable, and simple terms.
- Minimum Qualifications
- Bachelor’s degree in computer science or a related field or equivalent combination of education/experience
- 8 years of systems administration
- 5+ years of SCCM/ConfigMgr experience
- 3 years of Microsoft Intune experience
- 3 years of Jamf suite experience
- Proficient in enrolling, deploying, and managing devices in the relative platform (e.g., Windows, MacOS, etc.)
- Working understanding of executing a robust patch management program
- Working understanding of executing an application management program
- Proficient PowerShell and JAMF API
- Working understanding of RBAC access controls and conditional access
- Working knowledge of data protection security best practices
- Ability to create monitoring and reports on state/insights of the fleet
- Effective communication and interpersonal skills
Additional Required Certifications, Licensures, and Certificates
Preferred Qualifications
- Master’s degree — 8 years of SCCM/ConfigMgr experience
- 5 years of Microsoft Intune experience
- 5 years of Jamf suite experience
- Experience in migrating a large organization (more than 5,000 clients) from SCCM to Intune
- Microsoft 365 Certified: Endpoint Administrator Associate Certification (MD-102)
- Other Microsoft 365 or Azure certifications (MS-900, AZ-104, AZ-900, etc.)
- Cloud Certified in one or more architecture frameworks
- Understanding of ITIL concepts
- Prior architectural solutioning experience in defining, designing, and developing distributed and scalable products and services, including reusable domain-specific microservices on multi-platform /hybrid clouds (such as Microsoft Azure, AWS, Google Cloud Rackspace, VMware, or OpenStack) and public cloud & SaaS applications
- Knowledge of business ecosystems, infrastructure as a service (IaaS), platform as a service (PaaS), software as a Service (SaaS), SOA, APIs, open data, microservices, event-driven IT, and predictive analytics
- IT Infrastructure / Cloud architect including research, development, and delivery of technical designs for Cloud, Network, Storage, Computer, Data, Security, and Application services
- Comprehensive security background covering encryption technologies, network architectures, communications security, LDAP, SAML (single sign-on) and application-level access methods
- Considerable demonstrated knowledge of distributed systems architecture, networks, middleware, or object-oriented analysis design
- Knowledge of the strategy, structures, processes, procedures, and key technical elements of the enterprise
- Ability to develop complex systems and module requirements, ability to write and maintain program documents
- Ability to define strategies and plans for influencing multiple decision-makers
- Experienced in facilitating sessions that address complex or highly sensitive issues
Special Instructions to Applicants
Recruitment Range Salary commensurate with experience
Org #-Department Info Technology Services - 23101
Job Open Date 11/18/2024
For Best Consideration Date 11/25/2024
Job Close Date
Open Until Filled Yes
FTE 1.000
Type of Appointment Permanent
If time-limited, please specify end date for appointment.
Number of Months per Year 12
FLSA Exempt
Percentage Of Time 40%
Key Responsibility
Provide technical and architectural support and leadership for Client Computing Architecture services
- Essential Tasks
- Establish and manage the execution of a highly complex client computing architecture that both enables and supports University goals.
- Evaluate and recommend appropriate changes to systems policies, processes, and procedures to reduce or eliminate those that become ineffective or unnecessary as systems are modified or updated.
- Evaluate supported systems performance and identify and execute systems tuning processes to increase system efficiency.
- Represent the supported systems and associated technical staff within the IT support organization. Evaluate the supported organization’s strategic plans against current system capabilities to determine the ability of current systems to meet future needs.
- Prepare plans to integrate new capabilities, technologies, or processes into the administration of supported systems to meet the needs of the supported organization.
Percentage Of Time 20%
Key Responsibility
Provide design, management, and operation of Windows endpoint management platform and 3rd party application updates
Essential Tasks
- Establish, design, and manage a highly complex Windows endpoint management platform architecture on Microsoft Intune / AutoPilot.
- Migrate UNCG from SCCM and Active Directory (including Group Policy) to Microsoft Intune and Azure Active Directory.
- Administer Intune, including creating Intune compliance policies, deploying applications, and managing operating system and 3rd party application updates.
- Evaluate and recommend changes to compliance policies, processes, and procedures to reduce or eliminate those that become ineffective or unnecessary as systems are modified or updated.
- Serve as tier 3 (engineering) subject matter expert support for issues within the platform and resolve issues as needed.
- Own and administer Microsoft Defender for Endpoint anti-malware for UNCG.
- Provide reporting to leadership on the state of the Windows environment on a regular cadence and prepare for any needed updates and resourcing.
- Designated as the primary owner of the Windows endpoint management environment.
Percentage Of Time 20%
Key Responsibility
Provide design, management, and operation of MacOS/iOS endpoint management platform and 3rd party application updates
Essential Tasks
- Establish, design, and administer the macOS and iOS endpoint Apple management framework platforms (Jamf Pro and Jamf Connect).
- Administer the Jamf suite, including creating configuration profiles, and policies (including deploying applications), and managing operating system and 3rd party application updates.
- Maintain integration with Azure Active Directory, Apple School Manager, and Asset Management for increased ease of delivery and understanding of endpoint assignment.
- Serve as tier 3 (engineering) subject matter expert support for issues within the platform and resolve issues as needed.
- Provide reporting to leadership on the state of the macOS/iOS environment on a regular cadence and prepare for any needed updates and resourcing.
- Designated as the primary owner of the MacOS/iOS endpoint management platform.
Percentage Of Time 10%
Key Responsibility
Provide general server/systems administration, maintenance, support, and monitoring
Essential Tasks
- Manage and maintain standard server operating systems to include but not limited to setup and configuring new virtual servers in public or private cloud environments.
- Ensure security standards and practices are in compliance with University and industry standards. Coordinate the use of the server resources with the customer’s needs.
Percentage Of Time 5%
Key Responsibility
Manage the supported client Operating Systems standards and releases
Essential Tasks
- Evaluate and recommend appropriate changes to systems policies, processes, and procedures to reduce or eliminate those that become ineffective or unnecessary as systems are modified or updated.
- Research technical publications and information to remain abreast of current trends, issues, and security threats relative to supported systems.
- Prepare plans to integrate new capabilities, technologies, or processes into the administration of supported systems to meet the needs of the supported organization.
- Use automated project management tools to develop and implement projects related to supported systems.
- Research and evaluate next or future-generation technologies to determine applicability and capability to meet identified strategic needs.
Percentage Of Time 5%
Key Responsibility
Professional Development
Essential Tasks
- Stay up to date on new developments and trends in the industry and within the Windows, MacOS, and iOS space.
- Stay up to date on technology trends, changing tools, mandates, policies, and standards.
- Attend professional development sessions, where applicable and cost-effective – which may include offsite week-long and/or virtual training sessions.
- Develop presentations for campus and UNCG leadership.
Physical Effort Hand Movement-Repetitive Motions - f, Reading - f, Writing - f, Hearing - f, Talking - f, Sitting - f
Work Environment Inside - c
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