Overview
The Host is the initial contact with the guests. Therefore, it is essential to start guests off
with a positive experience at the front door. A Host is anyone who greets, seats and pages
guests. In addition, you will be assuming the role of tour guide, communicator, entertainer,
memorabilia curator and musician (at heart).
Responsibilities
- Opening doors, where applicable.
- Welcoming and thanking guests.
- Answering questions - accurately and politely.
- Maintaining a clean and organized waiting area.
- Answering the phone.
- Directing guests to areas & restrooms.
- Providing security for co-workers, guests and celebrities.
- Assisting servers, bussers and managers.
- Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping &
vacuuming the floor, wiping menus, restroom maintenance, etc.
- Assuring the complete satisfaction of each and every guest.
- Creating memorable experiences.
- Entertaining guests to create “Raving Fans.”
This job description reflects the position’s essential functions; it does not encompass all of
the tasks that may be assigned.
Qualifications
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- High School diploma or GED equivalent.
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- High School diploma or GED equivalent.
SKILLS
- Remaining calm in a hectic, fast-paced atmosphere.
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
- Displaying a positive and outwardly friendly attitude toward guests and co-workers.
PHYSICAL DEMANDS
- Ability to move throughout the corporate office and cafes during visits (standing,
walking, kneeling, bending) for extended periods of time.
- Ability to sit for extended periods of time.
- Ability to make repeating movements of the arms, hands, and wrists.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Manual dexterity, hand-eye coordination, and ability to work with hand above
shoulders.
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance,
carry) up to 10 pounds.
- Ability to turn or twist body parts in a circular motion.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
- Ability to travel via auto or airplane for long periods of time.
ADDITIONAL REQUIREMENTS
- Must be at least 19 years old.
- Maintaining a well-groomed appearance (“having a plan”).
- Following all uniform guidelines.
- Practicing all general safety & sanitation standards.
- Recycling products, where possible.
- Maintaining HRC’s 5 core Values and Mission Statement.
- This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please
see the Retail job description.
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