Rivers Casino

Job Details

Description

Position Summary: The Assistant General manager is a senior property level executive and is responsible for the successful operation of the business with the primary goal of maximizing long-term value. Additionally, this position fosters a strong culture that embraces the Rivers fundamentals and sets the example for all operational team members. 

Essential Job Functions:

• Responsible for the overall Administration of Gaming Operations, Food & Beverage, Environmental Services, Security, and Facilities. 
• Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix.
• Grant credit within the approved limits. 
• Responsible for assisting the General Manager in developing, leading and managing a high-performing Team. 
• Ensure departments have accurate policies and procedures and that they are implemented properly. 
• Assist the respective departments with budgets and monthly budget reviews. 
• Responsible for assisting with the ongoing maintenance and expansion of the gaming customer base and the development of new revenue strategies. 
• Assume the responsibilities of the General Manager in their absence.
• Lead roll-out new company initiatives. 
• Conduct regular reviews and evaluations of departmental performance and hold leadership accountable to required tasks, deliverables and regulations. 
• Work with department heads to take appropriate steps necessary to resolve any issues. 
• Promote a positive image of the facility through public presentations, community events, internal and external business meetings, etc. 
• Responsible for maximizing revenue generation in the management of all departments.
• Control labor and other operating costs to ensure they are directly in line with casino volumes levels.
• Mentors, consults, and gives direction to the management of the gaming divisions to instill the spirit of teamwork, communications and planning.
• Provide the General Manager with recommendations to increase revenues, decrease costs for enhanced customer service levels.
• Demonstrate guest service and positive Team Member relations.
• Responsible for effective communication across all levels of the property.
• Ensure the internal controls are followed and revised accordingly.
• Structure operating departments, establish departmental goals and objectives, enforce organizational policies and procedures and ensure operational compliance with agency directives.
• Ability to interact with others while maintaining a courteous and positive demeanor.

Qualifications:

• 8+ Years of progressive executive experience in the casino industry.
• 4-year degree required; Masters preferred.
• Ability to progress and be developed to a General Manager within 18-24-month minimum timeframe.
• Experience in strategic planning and execution.
• Knowledge of business contracting and negotiating. 
• Experience with successfully navigating through change management.
• Ability to communicate and interact with officials at all levels and to work effectively with a wide range of constituencies in a diverse community.
• Must have flexibility to work varying shifts and days of the week including holidays.
• Ability to motivate teams and simultaneously manage several projects.
• Ability to successfully fulfill the pre-employment process.
• Obtain and maintain all necessary licensing.

Working Conditions: 

• Must occasionally lift up to 25 pounds.
• Frequently required to stoop, crouch or kneel.
• Must be able to work in an environment with loud noise, smoke and flashing lights.