Northern Trust

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Third Party Management Training & Change Management Specialist

The Change Management and Training Analyst is responsible for focusing on the people side of change; including changes to business processes, systems and technology, job roles and organization structures; and creation of program training materials.

This individual is accountable for creating and implementing change management strategies, trainings, and plans that maximize employee adoption and usage to minimize resistance.

Additionally, this they will work to drive faster adoption, higher ultimate utilization, training and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, enterprise-wide process communication, ROI and the achievement of results and outcomes.

Key Responsibilities:

• Consulting and coaching senior leaders and project team members regarding their roles in change management.
• Assessing and capturing change impacts, including recurring reviews of change impacts.
• Identifying the associated stakeholders impacted by the change impacts.
• Developing and executing a detailed change management plan (including communications, training, and engagement activities) for stakeholders to adopt the identified changes.
• Hosting, developing, and/or executing change management activities as defined in the change management plan, and as necessary to support adoption of the changes.
• Identifying, analyzing and preparing risk mitigation tactics to address behavioral change.
• Supporting the communication efforts (e.g., messaging, contributing to content creation) related to change management.
• Uses insights from change management assessments and progress of behavioral change during the course of the project as input into the communications.
• Developing and deploying in readiness assessments (e.g., communication plan has been executed, training has been delivered, appropriate level of competency has been demonstrated).
• Tracking and reporting issues as they relate to change management.
• Defining and measuring the success/adoption metrics and monitoring change progress, which may include executing pulse surveys and tracking attendance or viewership metrics.
• Responsible for reporting status up to the program level change management lead and participating in program change level activities.
• Manage the portfolio and change load to understand changes impacting the business areas from other initiatives.
• Development of departmental team program documentation, SOPs, and trainings
• Development of enterprise-wide program documentation, process guidelines, SOPs, and trainings

Qualifications:

• Bachelor's degree and approximately 7-10 years of related work experience with clear understanding of and experience in financial services / internal audit / risk consulting preferred
• An undergraduate or graduate degree in Accounting, Finance or Risk and/or another appropriate academic major is highly preferred
• A thorough understanding of third-party (i.e., vendor, supplier, etc.) risk management, with prior experience in designing program solutions, risk scoring and aggregation methodologies and designing committee reporting
• Understanding of global risk regulatory requirements with emphasis on US (OCC Bulletins, FFIEC, FRB, FDIC) or UK (PRA, FCA)

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.