About Ekco
???? Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!
We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments.
☁️ In a few words, we take businesses to the cloud and back!
???? We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux & Ireland.
The Role
Ekco are seeking a customer focused IT Support engineer with a strong technical support background. The team is dedicated to Ekcos Legal and Chambers clients and consists of one Team Leader and multiple engineers, further supported by a head-office based dedicated team. This role has a primary base of operations in our Chancery Lane office.
Reporting to the Legal team leader, you will manage your ticket queues, you will be expected to handle the more technical tickets and deal with client technical escalations. This will involve using our ticketing system to manage all streams of work and coordinating queues. Liaising with the team leader, you will ensure that a joined-up approach to service delivery is meeting client expectations and the Ekcos Values.
This position is high-profile and requires an individual with extensive IT Service experience. The clients are all from a legal background, often dealing with Solicitors/Barristers; their tickets are often highly time critical and of a sensitive nature. It’s for these reasons we need to ensure that Customer Service is at the forefront of everything we do, with communication being the driving factor to meet client expectations. A proactive nature for problem solving is imperative.
Key Responsibilities
Benefits/Perks
Why Ekco