Servpro

Title: Office Job Coordinator (Mitigation - Job File Coordinator)

Location: Hendersonville NC

Full-Time

DESCRIPTION

Servpro is seeking an experienced individual to fill an additional team member role of Office Coordinator / Job File Coordinator. 

In this role, the successful candidate (prefer experienced) will assist other current team members in the management and coordination of job files for a multi-franchise residential and commercial mitigation business.

We are seeking an individual who is highly self-confident, energetic, detail-oriented, and who will aggressively take the initiative in a high volume and fast paced office environment. As the Office Coordinator / Job File Coordinator, you will be responsible for providing administrative support to ensure the efficient operation of the mitigation team. The ideal candidate will support the Mitigation Office Team, Project Managers and Customers through a variety of tasks related to organization, communication, and job file completion.

ESSENTIAL DUTIES & RESPONSIBILITIES

Administrative & Customer Support

• Job File Coordination on all levels 
• Interface with Customers to ensure open and effective lines of communication and timely
• completion of duties and job files, maintaining close and positive relationships with clientele.
• Interface with Project Managers, Field Crew and Office personnel to ensure open and effective lines of communication and timely completion of duties and job files.
• Oversee scheduling, appointments, and production services.
• Monitor and ensure complete file status, with appropriate supporting documentation.
• Handle insurance claims processing.
• Job File Coordination
• Monitor job file status
• Monitor job file audit status
• Maintain job file WIPs (Work-in-Progress)
• Monitor and ensure client requirements are followed

Job File Documentation

• Review and validate initial field documentation
• Create preliminary estimates
• Perform daily job file coordination
• Perform job file backup
• Keep all hard copies and digital copies of all Job Files

Job File Communication and Reporting

• Maintain internal and external communications with Office Coordinators, Project Managers, Field

Crew and Clients

• Prepare job file reports
• Complete and review job file documentation for final upload and the audit process
• Complete job file audit process
• Perform job close-out

Other

• Assist with answering the main office lines.
• Administrative job duties.
• Other ad-hoc duties assigned and requested by management.

REQUIREMENTS, DESIRED KNOWLEDGE, AND SKILLS:

• Knowledge of office management systems and procedures
• Proficiency in Microsoft Office Suite and other relevant Franchise Specific Software
• Preferred previous Insurance Claims Processing and Insurance Industry Experience
• Tech Savvy with the ability to learn new software easily
• Franchise Specific Software experienced preferred: Xactimate, XactAnalysis, and others
• Excellent time management skills to prioritize and complete a wide variety of tasks throughout the day
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Ability to adapt and pivot under demanding conditions, with the capacity to manage numerous projects at once
• Previous customer service experience; preferably in a cleaning, restoration or construction industry
• Patience and listening skills to respond appropriately and interact positively with customers
• Capable to work in a fast-paced, high call volume, team-oriented environment
• Bilingual – English/Spanish, a plus

EDUCATION

• High school diploma/GED; required
• Associate degree; preferred

COMPENSATION & BENEFITS

We offer competitive pay as well as comprehensive benefits. If you feel that you meet the above criteria and are intrigued by the opportunity to work for a dynamic, fast-paced company, please contact us.

Benefits:

• 100% Employer paid Health and Life insurance for Employee
• PTO/Sick, Vacation Paid Time Off
• Holidays
• Professional development assistance

Schedule:

• 8 Hour Day / 40 Hours Per Week, required flexibility to work overtime when required (storm, busy seasons)
• Monday to Friday

Overtime Requirement:

We are a 24/7 Emergency Services business. You will occasionally be expected to work nights and weekends to assist our customers in their time of need during storms, cold weather, and other natural or man-made emergency situations.

WORKING CONDITIONS

Environment: This position will be in-office environment; not eligible for hybrid or remote.

Ability to commute:

• Hendersonville NC:

Reliably commute or planning to relocate before starting work (Required)

Physical Demands: Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Light work that includes moving objects up to 20 pounds may be required.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour to start, adjusted per experience level

Expected hours: No less than 40 per week

Compensation: $18.00 - $25.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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