消費金融-分行作業相關主管和專員與客戶盡職調查主管和專員 - (240000DY)
JD
(A) 櫃台交易處理及其他業務配合
1.處理現金、支票、國內外匯款及外匯交易。
2.為客戶提供櫃台服務。
3.處理開戶/ 銷戶相關程序。
4.分行各項總務工作輪調(例如:總務、各項禮品控管、機器設備保養)。
(B) 轉介推銷銀行產品/ 服務
1) 在處理櫃台交易時，辨別潛在客戶並將其引薦給銷售人員。
(C) 客戶體驗管理
1.按照銀行要求的服務標準，為客戶提供優質的服務。
2.處理和跟進客戶的查詢、要求和交易，以確保客戶滿意度。
3.達到客戶滿意度調查/ 跟蹤計劃中(例如“神秘顧客”和“電話服務調查”)的預設滿意度水平。
(D) 稽核和合規監控
1.遵守銀行的政策、標準、操作準則/ 規程、保安和內部控制及合規措施。
遵守政府和金管會制定的規則和規定。
Qualification
1.若有相關櫃員經驗優先考量。
2.須具備信託業務人員及金融市場常識與職業道德證照。
3.初階外匯人員專業能力證照或具備3個月以上相關外匯業務經歷。
（A）分行營運管理
1) 監督和監控分行的日常服務運轉。
2) 監督及管理日結、月結作業。
3) 管理櫃台和現金運轉，通過對現金、貴重物品、金庫/ 鑰匙和密碼的有效監控和保管來實行分行整體保安控制。
4) 在職權範圍內核對、線上核准和批准授權的操作/ 交易，為批准交易提供第二線覆核。
5) 辨別不尋常或可疑的交易，並確保對不合格和不尋常/ 可疑的詐欺交易做出恰當處理。
6) 幫助員工解決日常運作問題和清理積壓事務。
7) 遇有任何可能違反內部或主管機關規定的風險或違規事件需立即呈報分行經理及總行單位。
8) 溝通協調所有分行相關業務。
9) 分行日終報表檢核及每日抽檢各類存匯傳票、各類申請文件及財管文件。
（B）客戶體驗和銷售管理
1) 達到在客戶滿意度調查/ 跟蹤計劃中(例如“神秘顧客”和“電話服務調查”)的預設滿意度水平。
2) 按照銀行要求的標準，管理客戶服務人員的服務質量和效率及分行的環境。
3) 負責分行作業相關之客訴處理，對於客戶投訴按照銀行的投訴處理規程，及時解決客戶的書面和口頭投訴。將投訴上呈給適當的管理人員。
4) 在處理日常事務時，辨別潛在客戶及將其引薦給銷售人員。
5) 需機靈並多關懷大額現金存提現金客戶，預防詐騙。
（C）人才管理和開發
1) 分辨客戶服務人員的能力差距和缺點，推薦培訓發展計劃並追蹤培訓後改進情形。
2) 確保有效的資源規劃和部署(包括請假管理/培訓日程和代理安排)以實現最高生產效率，即櫃台充分就位以滿足客戶的來客量，並避免客戶久候。
3) 培訓發展和教導客戶服務員工，提高其能力、準確度、效率和合規性。
4) 督導客戶服務人員的日常工作表現並維持員工紀律。
5) 通過定期的會議與客戶服務人員進行明確和及時的溝通，及時地提供更新信息，對異常交易進行教導和提醒。
6) 在客戶服務人員中建立信任和士氣，提供激勵和支持以推動它們創造更好的績效，並公平地解決員工問題。
7) 協助安排區域人員訓練及配置。
（D）稽核及合規監控
1) 確保整體營運符合標準，並採取適當步驟減少風險和防止損失。
2) 確保完全符合內部政策、標準、準則和規程及主管機關制定的規則和規定。
3) 通過領導、教育、內部查核和有效的改進和補救措施，提高和維持分行營運的控制和合規質量。
4) 若收到主管機關或任何外部機構書面或口頭形式的公文或通知須立即呈報予分行經理及總行單位。
Qualification
1.擁有專業學位，商務或財務相關專業優先考慮。
2. 須符合主管機關相關證照或訓練的要求及規範。
3.可良好的運用國語及簡單英語。
4.熟悉主管機關對銀行業的規範。
5.須具備銀行內部控制與內部稽核、結構型商品銷售人員資格測驗、金融市場常識與職業道德、信託業業務人員信託業務專業測驗、衍生性金融商品銷售人員
JD
1.Review existing clients’ AML risk and Industry sector, client information and other risk relevant factors.
2.Be competent and familiar with all AML KYC/CDD policies and guidelines and manage CDD in compliance with the guidelines and policies as well as regulations.
3.Perform Gap analysis on relevant AML KYC/CDD policies and regulations.
4.Ensure customer Due Diligence on existing client’s Periodic Review/Trigger Review captured in bank system, analysis of accounts and review client information.
5.Validate the information within KYC records to ensure completion and accuracy.
6.Appropriately assess customer risk rating when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding DBS group
7.Assist team in carrying out projects.
8.Review negative media from client screening, and escalate where necessary.
9.Assist Team head to manage the team on achieving the productivity Goals.
10.Able to work effectively with other members of COO Office and ensure that all issues identified are appropriately escalated to management.
Qualification
Knowledge /Skills
1.Strong English written and oral communication skills and problem-solving skills
2.Relevant experience with similar responsibilities in a high volume, fast-paced environment and industry systems and platforms
3.Relevant five years (above) work experience and understanding of AML KYC regulations
4.Understanding of the inter-dependencies of roles within a CDD process and requirements for KYC Record successful completion across relevant client types
5.Proficient Microsoft Office user (i.e. Excel, PowerPoint) and project skill, and ability to perform moderately complex queries.
6.Be able to work under pressure.
7.People management experience is preferred.
8.Strong PC skill is required.
Education
1.Bachelor's degree/University degree or equivalent experience
2. Proficiency Test for Bank Internal Control and Audit
3.CPP,CPI,CFE or CAMS preferred
Working experience
1.5 years and above experiences in Banking Financial Industry field.
2.Basic knowledge of Banking, Credit Card, PL, ML, AL Products and Transactions.
3.Basic knowledge of Regulatory requirement for AML and Sanctions.
JD
1.負責高風險客戶的相關資料蒐集，並依據銀行內部作業準則完成CDD表單( Customer Due Diligence Form)。
2.主動聯繫分行/客戶了解其最新職業及背景。
3.依據分行回覆之客戶Customer Due Diligence，覆核其合理性及正確性，完成姓名檢核, 交易檢視等客戶風險等級評估
4.在業務端做決策時，適當地評估客戶風險評級，有益於維護公司聲譽和保障DBS集團。
5.協助CDD MIS資料統整和分析報表，和相關專案支援
6.配合反洗錢監控中心，觀察客戶資金流向，並加入CDD評估
7.與銀行法規遵循單位合作，推行並落實台灣之反洗錢監控
Qualification
1.大學以上 ● 1-2年以上相關經驗
2.良好溝通能力與解決問題能力
3.具備在快速案件壓力下的適應能力
4.具有相關AML/ CDD KYC工作經驗並了解洗錢防制相關法規
5.良好的英文讀寫能力
資深客戶KYC/CDD定期審查人員_Senior CDD reviewer
JD
1.Review existing clients’ AML risk and Industry sector, client information and other risk relevant factors.
2.Be competent and familiar with all AML KYC/CDD policies and guidelines and manage CDD in compliance with the guidelines and policies as well as regulations.
3.Perform Gap analysis on relevant AML KYC/CDD policies and regulations.
4.Ensure customer Due Diligence on existing client’s Periodic Review/Trigger Review captured in bank system, analysis of accounts and review client information.
5.Validate the information within KYC records to ensure completion and accuracy.
6.Appropriately assess customer risk rating when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding DBS group
7. Assist team in carrying out projects.
8.Review negative media from client screening, and escalate where necessary.
9.Assist Team head to manage the team on achieving the productivity Goals.
10.Able to work effectively with other members of COO Office and ensure that all issues identified are appropriately escalated to management.
Qualifications
Knowledge /Skills
1. Strong English written and oral communication skills and problem-solving skills
2.Relevant experience with similar responsibilities in a high volume, fast-paced environment and industry systems and platforms
3.Relevant five years (above) work experience and understanding of AML KYC regulations
4.Understanding of the inter-dependencies of roles within a CDD process and requirements for KYC Record successful completion across relevant client types
5.Proficient Microsoft Office user (i.e. Excel, PowerPoint) and project skill, and ability to perform moderately complex queries.
6.Be able to work under pressure.
7.People management experience is preferred.
8.Strong PC skill is required.
Education
1.Bachelor's degree/University degree or equivalent experience
2.Proficiency Test for Bank Internal Control and Audit
3.CPP,CPI,CFE or CAMS preferred
Working experience
1.5 years and above experiences in Banking Financial Industry field.
2.Basic knowledge of Banking, Credit Card, PL, ML, AL Products and Transactions
3.Basic knowledge of Regulatory requirement for AML and Sanctions.
Business Control and Quality Assurance
JD
1. Sales misconduct investigation.
2. Conduct periodic SOP/Boundary list and training.
3. Develop SOP to comply with regional policies and local regulations.
4. Responsible for driving sales monitoring report enhancement and control points/mechanism by working closely with stakeholders.
5. Timely complete sales surveillance related reports and sales healthy check
6. Support BIF revision, SCSA, internal/external audit on information request providing.
Qualifications
1. University or above.
2. With at least 5 years related experience and expertise in employee mis-conduct investigation.
3. Familiar with banking branch operations /sales process or control assurance techniques.
4. Good investigation and presentation skills, such as evidence collection, information gathering, related party interview, meeting material preparation and presentation to senior levels.
5. Ability to work independently and maintain confidentiality of records and information.
6. Aggressive, positive thinking and task-oriented.
8. Good in MS office tool, including Excel and PowerPoint.
9. Willing to take challenge, ability to work under pressure and a good team player.
10. Fluent English in both oral and written communication
AML Governance
JD
1.Assist in the development of AML/CTF and Sanctions initiatives and programs to comply with FCSS and regulatory obligations
2.Provide the gap analysis between Group AML/CFT & Sanction Standard/Group CDD Standard and country process
Provide the impact analysis between the official letters/regulations and country process
3.Maintain and update CBG AML/CTF and Sanctions Guide
4.Check the status of CDD and ensure to complete CDD reviews by the respective BUs before due
5.Prepare related Management Information (MI) reports and provide to the respective stakeholders before due
6.Ensure compliance with regulatory framework put in place by the respective stakeholders
7.Review the observations and provide the management actions
8.Support the team members and senior managements to complete assigned projects and achieve the goals
9.Undertake other adhoc duties as and when required, e.g. provide statistics, and support audit review
10.Conduct AML/KYC knowledge sharing and training to respective BUs
Qualifications
1.Bachelor’s degree or above
2.Microsoft application (e.g. Word, Excel, and Access are plus)
3.Communication skills in English (both verbal and written)
4.Good team player and ability to work with other team members and business partners
5.Strong ownership of tasks assigned
6.Able to multi-task and to work independently
7.Certification for Pre-Training Course for Anti-Money Laundering and Combating the Financing of Terrorism
8.Certified Anti-Money Laundering Specialist (CAMS) is plus
: Taiwan-Taipei
: Customer Service
: Oct 13, 2024, 2:07:19 PM
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