DBS Bank

消金產品與專案經理/消金後勤專員 - (240000DO)

Debit Card PM

JD

Execute & manage end to end debit card onboarding, servicing & usage journey / processes for 3 segment based Debit Card types Mass, Treasures & TPC Debit Cards

• Debit card onboarding journey including both branch & digital online application journey
• Debit card function activation journey namely for ATM, MasterCard spend, overseas withdrawal & MCA across branch & digital channels 
• Debit card servicing / usage including Local & Overseas ATM PIN, Local & Overseas ATM withdrawals, MasterCard spend, earmarking & chargeback 
• Enhancing debit card key indicators tracking onto control tower
• Optimize operation efficiency working with Branches, Card Ops, DigiBank, call center & BUC

Qualification

Subject Matter Expert for Debit Card BAU & Day 2 deliverable (MCA / Payment Control/ Fees & Charges) + recarding working with MtJ squad member

• Day to day customer, operation & tech issues resolution for debit card onboarding, servicing & usage journeys 
• Co-ordinate end to end journey improvement and other initiatives including BRD alignment with stakeholders 
• UAT & PAT co-ordinator for debit card related project and enhancement.

Debit Card PM TL

JD

Team Leadership and Management:

• Lead, mentor, and develop a team of product managers and analysts working on debit card products.
• Set clear goals, provide regular feedback, and conduct performance reviews.
• Foster a collaborative and innovative team environment.

Product Strategy and Development:

• Develop and execute the product strategy for the debit card portfolio, aligning with company objectives and market trends.
• Define product roadmaps, prioritize features, and manage the end-to-end product lifecycle.
• Drive the implementation of new product features, enhancements, and innovations.

Cross-Functional Collaboration:

• Collaborate with internal stakeholders, including marketing, operations, technology, and compliance teams, to ensure successful product development

and launch.

• Manage relationships with external partners and vendors as needed.

Customer Experience and Insights:

• Analyze customer feedback and market research to identify opportunities for product improvements and innovations.
• Ensure the product delivers a seamless and satisfying customer experience.

Operational and Financial Management:

• Monitor and manage the budget for debit card products, ensuring cost-effective development and operations.
• Track and analyze key performance metrics to assess product success and identify areas for optimization.

Compliance and Risk Management:

• Ensure all debit card products comply with relevant regulations, standards, and internal policies.
• Oversee risk management strategies to address potential security or fraud issues.

Performance Tracking and Reporting:

• Develop and maintain reports on product performance, including usage statistics, financials, and customer feedback.
• Present findings and recommendations to senior management and other stakeholders.

Credit Card Onboarding PM 信用卡數位募卡暨通路策略專案經理

JD

1. 依據團隊發展目標，針對信用卡產品及通路發展募卡專案，以達成產品/客群經營指標 。

2. 以客群經營為角度制定獲利模式與通路經營策略，並依其訂定年度產品策略與經營方式與執行。

3. 透過數據了解與分析目標客群輪廓，發掘業務商機或流程痛點，打造符合目標客群所需之服務。

4. 與異業夥伴及行內各單位跨部門協調、溝通合作，共同開展商業合作、數位金融服務、系統優化等相關業務。

5. 獨立完成專案需求擬定、掌握開發進度並於上線後追蹤服務的量化、質化成效分析。

6. 整合行銷資源策劃活動及廣宣執行，提升客戶申辦及用卡誘因。

Affluent Card Product Manager

JD

1. 掌握市場趨勢及競品動態，並透過數據分析等工具洞察客戶需求，制定信用

卡產品經營策及經營

2. 規劃相關行銷活動，提供符合客群所需之產品及服務，提升客戶申辦及用卡誘因。

3. 擬定專案需求、掌握系統開發進度，完成產品系統優化。

4. 外部廠商合作洽談，爭取資源並提升績效。

Credit Cards Usage PM 信用卡行銷企劃專員

JD

1.Develop and execute Credit Card category usage campaigns to deliver business goal and strategic agenda.

2.Responsible for usage campaign development, manage partnership with merchants and performance tracking to deliver retail spend goal.

3.Constantly review, propose corrective actions and coordinate with key stakeholders to improve product/related process for better customer experience delivery.

4.Manage and optimize marketing budget. Build, plan and maintain strategic alliance with partners.

5.Monitor and update Credit Card market / spending trend and competitor status.

6.Work with Marketing, Legal & Compliance to develop communications and ensure that campaign details are fully and clearly explained, and all closures comply with regulatory requirements and Group policy.

7.Lead ad-hoc projects to achieve strategic agenda.

Personal Loan Product Team Lead

JD

Onboarding: Lead cross-functional teams across front, middle and back office to continuously improve personal loans onboarding process, shorten turnaround times, and optimize approval processing. 

Leads strategy: Craft outbound leads generation strategy and introduce new targeting mechanisms to boost sales efficiency and momentum.

Digital engagement: Strategize and drive digital transformation roadmap to enhance digital presence, achieve true straight-through processing, lower acquisition costs.

Channels strategy: Partner with sales team to expand distribution channels, implement effective channel controls, and enable productivity growth.

Data insights: Leverage data insights to refine personal loans eligibility criteria, credit policies, and risk management strategies to uplift approval rates and loan volumes.

Tech collaboration: Collaborate with technology team to deliver digital solutions that enhance customer experience and operating efficiency.

Sales Performance Management Team Leader

JD

1.Lead sales performance & management team 

2.Sales incentive scheme design - Consider business direction, sales management requirement and sales motivation to plan sales incentive schemes

3.Sales performance and sales result analysis

4.Sales review material preparation

5.Head count & sales channel goal setting management

Primary Location

: Taiwan-Taipei

Job

: Product Management

Job Posting

: Oct 2, 2024, 10:42:53 AM

Read Full Description