MaineHealth

Resource Referral Specialist

• LocationPortland, ME
• Facility MaineHealth - Corporate
• Schedule - Shift - Hours Full Time - Day Shift
• Job Category Professional - Nonclinical
• Req #: 191935

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Summary

Position Summary

This is a professional position which facilitates the provision of quality customer service for clients. Serves as the Resource and Referral Specialist for the applicable service area. Provides information about the program to callers and walk-in inquiries and does initial eligibility screening, scheduling applicants for comprehensive program intake and enrollment services, or other health related services and referrals as needed and appropriate. Assists with other tasks related to enrollment, re-enrollment, prescription assistance, care management, and other projects as assigned, to ensure members can access care as necessary. Initiates and prepares applications to assist enrollees in applying for free medications provided through the program. Coordinates with network providers' offices, members and companies to track the status of applications & other related documentation to determine if medications have been received by members. Advocates on behalf of members.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school level of knowledge preferred and at least two years' advanced education and experience to prepare reports, perform calculations, complete forms and write business letters.
2. License/Certifications: N/A
3. Experience: See "Education." General knowledge of state and federal agencies, community resources, and regulations acquired through no less than 2 years of experience in social/human services, health care management or related field.
4. Computer competency will enable employees to operate a project's software system and meet the responsibilities of the position. Proficient knowledge of Microsoft Office Products (Word, Excel, Access, PowerPoint), Internet usage and DataNet software for PAP applications, if applicable.
5. Interpersonal skills are necessary to effectively, compassionately and cordially interact with the public, including health care providers and applicants.
6. Excellent verbal skills in order to explain policies and procedures to applicants, enrollees, providers and the public.
7. Strong customer service, teamwork, resource knowledge and advocacy skills are essential.
8. Requires significant initiative, independent judgment and discretion.

Additional Information 

With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.

Additional Information

MaineHealth is a health system whose members and affiliates include hospitals, physician practices, long-term care facilities, home care agencies, and support services. Learn more about this system at www.mainehealth.org

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