ServiceNow Business Process Consultant
Remote
Following rapid expansion of new client initiatives, the company SaaS practice is seeking a skilled ServiceNow Business Process Consultant / Analyst with strong ServiceNow and experience and process knowledge to join our dynamic solutions team.
Role and Accountabilities:
This opportunity will suit a motivated Business Process Consultant with a demonstrated record of offering ServiceNow related design and development support, successfully delivering on a wide range of ServiceNow related technical engagements. The successful candidate(s) will be responsible for, but not limited to, the following duties:
- Conduct in-depth analysis of current business processes and workflows to identify improvement opportunities in the transition from BMC Remedy to ServiceNow.
- Collaborate closely with stakeholders to understand business needs and translate them into functional requirements for ServiceNow implementation, particularly in IT Service Management, IT Operations Management, and HR Workflows.
- Design and implement tailored ServiceNow solutions that optimize operational efficiency and align with business objectives.
- Lead the development of process documentation, including process maps and standard operating procedures, ensuring compliance with industry best practices.
- Facilitate workshops and training sessions to educate stakeholders and users on new processes and ServiceNow functionalities.
- Monitor and analyze post-implementation performance to identify areas for continuous improvement and optimization.
- Provide strategic guidance on integrating ServiceNow with other systems like SCCM, SCOM, SCSM, SAP, and Workday, ensuring seamless workflow and data consistency.
- Act as a liaison between the technical team and business units, ensuring clear communication and understanding of process changes.
Qualifications:
- Minimum of 4 years of experience in business process consulting or analysis, with a focus on IT service management systems, preferably including experience with ServiceNow and BMC Remedy.
- Demonstrated ability in leading business process reengineering and optimization projects, with a track record of delivering tangible improvements.
- Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
- Excellent communication, presentation, and facilitation skills, capable of engaging effectively with both technical teams and business stakeholders.
- Experience in conducting workshops and training sessions for a diverse audience, ensuring effective knowledge transfer and adoption of new processes.
- Knowledge of ITIL frameworks and experience in integrating various IT systems and platforms for streamlined operations.
Preferred:
- ITIL v3 certification- Excellent analytical and problem-solving skills- Excellent verbal and written communication skills
- Strong presentation development and Customer Presentation skills.
- Successful teamwork experience & demonstrated leadership abilities
#DICE
tgadient@c4techservices.com
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