DSV

Job Req Number: 86447

Time Type: Full Time

Job Description 

• Liaise with customer via email and phone. 
• Liaise with 3rd party carriers 
• Any operational problems or order queries must be resolved efficiently, and corrective action put in place to avoid repeat incidents 
• Respond in a correct and timely manner to all customer complaints and service failures 
• To produce customer stock reports within the agreed timelines 
• To ensure our internal KPI’s are maintained to a satisfactory level 

Work Experience: This position will be most appropriate to candidates with 1 to 2 years administrative/customer service experience. Internal systems training will be provided as appropriate. 

Skills Required: 

• Proficient in Microsoft Excel 
• Strong communication and customer service skills 
• Excellent problem-solving ability 
• Sound Administrative skills 
• Good interpersonal skills 
• Excellent communication/telephone skills 
• Ability to pick up new systems quickly 
• Ability to multi-task where required 
• Ability to work on own initiative 

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.