MaineHealth

Coverage Case Manager Internal Only

• LocationPortland, ME
• Facility MaineHealth - Corporate
• Schedule - Shift - Hours Full Time - Day Shift
• Job Category Professional - Nonclinical
• Req #: 191737

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Summary

Join our dynamic Patient Assistance Line team, a small but mighty group that supports the entire MaineHealth system. We work closely with patients across Maine, ensuring they receive the assistance they need to access vital health coverage. If you're passionate about making a real impact in healthcare and working alongside a dedicated, collaborative team, this is the place for you!

Position Highlights

• Key Role in MaineHealth: Help uninsured and underinsured individuals navigate MaineCare and the Health Insurance Marketplace.
• Be the Expert: Become a Certified Application Counselor and gain specialized skills in insurance coverage and enrollment processes.
• Collaboration at its Best: Work across departments, connecting patients to essential community resources and ensuring they get the care they deserve.

What This Role Entails

As a Case Manager – Insurance Coverage, you’ll guide patients through the complex world of health insurance, helping them enroll in MaineCare or marketplace coverage. You'll act as a key liaison between patients, various departments, and community resources, making sure all forms and information are properly handled. Your work will directly improve access to healthcare for those who need it most.

Required Minimum Knowledge, Skills, and Abilities (KSAs) – “What you will need”:

• Education: Bachelor’s Degree or two years relevant experience preferred.
• License/Certifications: Certification as a Maine Enrollment Assistor or Certified Application Assistor with the Health Insurance Marketplace preferred or will be trained upon hire. Valid Driver’s license required.
• Experience: Two years of relevant experience in social/human services, health care or related field preferred. Knowledge of state and federal agencies, community resources, experience with community outreach and networking, and strong advocacy skills preferred.

Additional Information

MaineHealth is a health system whose members and affiliates include hospitals, physician practices, long-term care facilities, home care agencies, and support services. Learn more about this system at www.mainehealth.org

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