FTD

Job Description

Location: Remote; or hybrid out of New York City

Company: FTD LLC

Department: Marketing

Reports To: Sr. Director of CRM

Company Overview:

For over 110 years, FTD has helped people give with meaning for life's most important occasions through fresh florals, plants and gifts. With cutting-edge software, our mission is to deliver the best gifting experience online by processing millions of orders a year, enabling small businesses to win big in the ecommerce space. We focus on solving tomorrow's challenges in partnership with our nationwide network of trusted, expert florists. We're made up of a diverse group of big thinkers and decision makers who influence how we operate and the results we deliver. By consistently testing, implementing and celebrating new ideas, we're committed to growing your career from within. Together, we can continue to provide a meaningful experience for our customers, partners and our most valuable asset: our employees.

Overview

We are seeking a highly skilled CRM Data Engineer to join our CRM Marketing team! In this role, you will be creating and maintaining QA processes for our internal customer data platform. Your expertise will ensure seamless integration with both internal and external services, enhancing the quality and reliability of our data systems. The ideal candidate will possess a developer’s mindset with strong coding skills, a passion for problem-solving, and an ability to manage complex data workflows.

Responsibilities and Experience:

• Design, implement, and manage QA processes to validate the integrity and accuracy of our customer data platform and enhance the user experience
• Ensure smooth data integration between our internal data platform and external services. This includes managing data pipelines, transforming data as needed, and ensuring compatibility with various data sources.
• Highly experienced with cloud database, computation proficiency and API integration
• Utilize Git for source code management ensuring version control, efficient collaboration and integration of code changes across the team
• Utilize your expertise in Python and SQL to handle data integration, manage data workflows, and enhance the quality and efficiency of our data systems.
• Operate in following platforms daily: Amazon Web Services (Redshift, S3, Lambda), Google Cloud Platform (Big Query)
• process data from Google Analytics 4, Email ESP and CRM tools
• Collaborate with cross-functional teams to enhance and optimize the internal customer data platform Implement improvements based on evolving business needs and technological advancements
• Identify, analyze, and resolve data-related issues and discrepancies by troubleshooting and debugging. Implement solutions to prevent recurrence and improve overall system stability.
• Create comprehensive documentation for QA processes, data integration workflows, and system modifications. Provide regular updates and reports on system performance and data quality.
• Work closely with developers, data analysts, and other stakeholders to understand requirements, gather feedback, and ensure that data solutions align with business objectives.
• Stay current with industry best practices and emerging technologies. Recommend and implement improvements to data management practices and tools.

Qualifications:

• Bachelor’s degree in Computer Science, Data Engineering, or a related field. Advanced degree or relevant certifications are a plus.
• 3-5 years of experience in data engineering, CRM systems, or a related role, with a strong emphasis on QA processes and data integration.
• Technical Skills:
• Proficiency in SQL, Python, or other programming languages used for data manipulation and integration.
• Amazon Web Services and Google Cloud Platforms
• Experience with CRM platforms and data management tools.
• Tableau
• Amazon Web Services and Google Cloud Platforms
• Soft Skills:
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Detail-oriented with a commitment to delivering high-quality results.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable laws, regulations and ordinances.

About Us

For over 110 years, FTD has helped people give with meaning for life's most important occasions through fresh florals, plants and gifts. With cutting-edge software, our mission is to deliver the best gifting experience online by processing millions of orders a year, enabling small businesses to win big in the ecommerce space. We focus on solving tomorrow's challenges in partnership with our nationwide network of trusted, expert florists. We're made up of a diverse group of big thinkers and decision makers who influence how we operate and the results we deliver. By consistently testing, implementing and celebrating new ideas, we're committed to growing your career from within. Together, we can continue to provide a meaningful experience for our customers, partners and our most valuable asset: our employees.

For all of life's occasions and everyday moments, visit FTD.com and follow us on Facebook and Instagram at @ftdflowers.